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Topic # 119038 17-May-2013 22:22
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I recall a few months back that Ralph from Snap had hinted on Geekzone that Snap might have UFB equipment installed in Palmerston North in May/June.  I was wondering whether there was any update on that hint?  I've started looking into getting UFB connected through Telecom, but it sounds like it's going to be a mission to migrate from my current Naked DSL plan with Xnet to Telecom's hybrid copper/UFB service.  If there were firm plans from Snap about entering the UFB market in Palmerston North, I'd contemplate switching to their ADSL plan for the time being, and then migrating to UFB soon after...  Anyone from Snap able to comment?

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Uber Geek
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  Reply # 821958 19-May-2013 14:35
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I don't see why it would be tricky having your phone on VFX.
The fibre connection will be installed independent of your copper so the process would be get fibre connected, plug VFX ATA in to the fibre connection. Disconnect naked DSL and then port number from Xnet to Telecom and reconnect the phone as POTS.

Just check with Telecom that they definitely require you to use phone services from them. I asked about pricing recently and they gave me a price for 'Data only' and didn't make mention of POTS services.

Give Inspire a ring too. They are doing connections at the moment, just haven't fully launched yet. Pricing is almost identical to Telecom.

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Uber Geek
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  Reply # 821960 19-May-2013 15:01
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I don't want to keep my phone on VFX - I want everything bundled together to keep things as simple as possible.

The person I spoke to at Telecom said they couldn't do anything about Fibre until my landline was with Telecom. If I did want to use VFX (which I don't), then I know I could always purchase that as a separate service once fibre is installed, but in order to get fibre installed, Telecom require me to move my landline back to them. Hence, the tricky part is the convoluted process that Telecom seem to be insisting on. When I spoke them on Friday morning, what they were proposing was:

1. Port the phone from Xnet to Telecom (from VFX to Landline): approx. 3 working days to action.
2. Switch from Xnet ADSL to Telecom ADSL (up to five working days after the landline has been transitioned.
3. Upgrade from broadband to UFB with Telecom (up to five working days).

A total of nearly three weeks just to switch over, assuming that everything goes smoothly and without delays... There's also a potential internet outage between when the landline goes active with Telecom and the Telecom ADSL plan kicking in.

What's "tricky" about all this is that there are several hoops to jump through, when I was expecting it to be as "simple" as ordering a UFB installation, where my landline would be brought back to Telecom, and the fibre connected in a single process. It doesn't seem to be possible, which is why I started to wonder whether Snap would be better.

What I was thinking is if Snap are likely to have their UFB equipment in place in PN in the next six weeks or so, that I could just sign up to Snap as a Naked ADSL customer and when they can connect me for UFB, I would just upgrade. However, I've just looked at the Snap website, and I see that they have two ADSL plans, but the Naked DSL doesn't bundle a VOIP service, so I'd either have to go with Snap for Naked DSL and Xnet for VFX, or choose the ADSL + Phone Line option for Snap, which would probably have similar kinds of hoops to Telecom.

On second thoughts, it might just be simpler to wait until Snap UFB launches in Palmy, and just make one switch, and save myself a headache... Or maybe call InspireNet and see what they could do for me.

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Snap Internet

  Reply # 821966 19-May-2013 15:29
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Hi Peter

At this stage we're still on track for launching UFB services in Palmerston North in a few months time.

The really good news is that we're very close to also launching our Snap PLus Voice service over ADSL, so assuming you're on EUBA we'd be more than happy to provide this service to you now on a short term basis until UFB is available.

We haven't quite confirmed the final product & pricing, but we'd be keen to get your on board, so why don't we call it $75/m (same as our std BB & POTS service), and include voicemail, call waiting & caller ID. If you're keen send us a message and we'll get you hooked up!



0800 BROADBAND (276 232)

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Our Social Media Team:
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Uber Geek
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  Reply # 822110 19-May-2013 20:07
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Thanks Ralph. I've sent you a PM.

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  Reply # 822115 19-May-2013 20:28
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Three weeks would be a totally acceptable time for the process to complete. I would budget 10 days just for the porting to happen. Things like this do take time. I really don't see why they want the landline ported before UFB goes in. That seems a bit stubborn but is obviously just their process. However, that doesn't matter as they can deliver the POTS service on your naked DSL line and retain the UBA connection as it is. No down time there. And then UFB can get installed next to your copper and your all done. Naked dsl goes away and you are golden. But yes, 3 weeks is probably about right. Sounds like you got someone a bit stupid at Telecom.

Good to see Snap jump in though! They can certainly do the job just as good as Telecom so you will be happy as.

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