I've recently switched from ADSL/analog phone line (Fyx/Telecom) to Snap and had a few issues along the way.
The key issue is that I am basically getting ADSL speed with a slightly faster upload (1400). Looking at the spectrum I could see a hole at the bottom, in the middle and nothing on the right half. Plugging an analog phone in I still get a (busy) dialtone. Can't post screen shots as the line is now dead and I didn't keep a copy (silly me).
Could the slow speed be related to a misconfiguration of some sorts that prevents the modem to use the frequencies occupied by the analog phone line? I was surprised that for almost a week they had VDSL and the analog phone active on the line at the same time and was expecting better performance as soon as they turned off the analog phone. Is it normal to get a busy dialtone on an analog phone on a VDSL line?
Yesterday evening I rang the support (again), Chorus checked the line and said it was a bad one. Shortly after the line went dead and since the modem can't connect (doesn't even start trining or synchronising) any more. The phone still gives me the busy dialtone.
- reset the FritzBox
- reset the FritzBox to factory defaults and re-configured everything
- tried another cable
- tried another end point
- tried another FritzBox with 2 different cables
- tried with and without filters (no master filter installed)
The internal wiring goes through another jack (which I have now bridged), but there's nothing else (alarm, etc.) on it.
I found another post here from John who is located physically close to me and he's got pretty decent speeds, so I was expecting an improvement over ADSL speeds.