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509 posts

Ultimate Geek
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Topic # 121006 20-Jun-2013 19:34
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I've recently figured out that if you have a...
a)2 degrees prepay sim with a phone number and voicemail activated
b)a data only device (without phone hardware) eg Samsung Galaxy Camera/Tablet

Callers can not leave messages on the voicemail associated with that sim, when the device is turned on. Until you turn off the device or remove the sim anyone calling you will get a disconnected tone or be told their call can not be connected.

so if you buy a data only device, that can however still receive texts, and use a sim from an existing prepay data account with voice mail - your callers won't be able to leave messages when the device is switched on. 
You have to choose to either be able to receive texts OR have a voicemail service, can't have both at the same time.
what a pity.

The fix is easy, get a proper phone enabled device and buy a separate sim for your data device 
Not sure if this effects tablets. 
notified 2 degrees and suggested they tell their team 
hope it helps someone, took me ages to figure out why I couldn't access my voice mail and why no one could leave messages.

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5290 posts

Uber Geek
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  Reply # 840598 20-Jun-2013 20:24
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Call diversion immediate to voicemail may do the trick?

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509 posts

Ultimate Geek
+1 received by user: 155
Inactive user

  Reply # 840610 20-Jun-2013 20:41
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I'll give that a try, thanks, 2 degrees can't do it over the phone so ill have to find another device that takes the sim and program the immediate divert, will advise result, cheers

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