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Topic # 121030 21-Jun-2013 16:54
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We only have ADSL1 as we live in a rural area. A few stats from the router which we intend to use with the new provider:
  • Download speed is 704000
  • upload is 2976000
  • SNR varies between 15 and 17
  • Loop Att of 50  
  • We have new wiring from the road as we built a new house and the ADSL line has been separated from the phone line so no splitters required.

We know we have special settings in the exchange to prevent our broadband from disconnecting all the time...only wish I could remember what that setting was as I am pretty sure we could expect the same issue when switching providers.

We are looking to change from Orcon as they don't love us any more to Snap.  Given that we have a slow link anyway we do not want to suffer any further degradation in performance.  I believe we would currently be on Chorus equipment given our location.  I have read that some people have experienced slower speeds when they have swapped providers.  I am hoping that someone out there with the knowledge of the providers can assist with this...could this happen to us?

How have Snap customers found the technical support provided by Snap?  

What is the online account management like?  Can you see your current and past call logs, data usage logs, connection logs, invoices?

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  Reply # 841171 21-Jun-2013 16:54
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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  Reply # 841177 21-Jun-2013 16:59
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Are you connected to a conklin?


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  Reply # 841180 21-Jun-2013 17:06
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johnr: Are you connected to a conklin?

I have no idea - how can I tell?  We are on the Upper Moutere Exchange

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  Reply # 841184 21-Jun-2013 17:12
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Changing between ISP's on Chorus wholesale equipment will make zero difference in connection speed

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  Reply # 841186 21-Jun-2013 17:16
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JamesL: Changing between ISP's on Chorus wholesale equipment will make zero difference in connection speed

Awesome thank you

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