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23 posts

Geek


  # 851531 9-Jul-2013 13:22
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Oops yes I have somehow selected wrong option I indeed had at work selected. I have now signed up with snap

gjm

755 posts

Ultimate Geek


  # 851552 9-Jul-2013 13:35
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I seriously need to sell my house and move somewhere where they have proper internet. The UFB zone literally goes right around my street on all sides :/




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

 
 
 
 




776 posts

Ultimate Geek

Trusted
Snap Internet

  # 851593 9-Jul-2013 14:28
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Hi classiczone

Yep we've seen the order in the system just now. We'll get onto this as quick as we can but as you can imagine we're a bit swamped with new orders just at the moment ;)

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



156 posts

Master Geek


# 851703 9-Jul-2013 16:29
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Nice work Snap.  Just placed my order...looking forward to seeing what my speeds are going to be like....

1db Attenuation... Cool

81 posts

Master Geek


  # 851743 9-Jul-2013 17:15
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oh..

I just joined snap on  ADSL2 plan on 8th July..


Cry

can I switch to VDSL now and grab this promotion?

I am so............unlucky... Money Mouth



133 posts

Master Geek


  # 851769 9-Jul-2013 17:42
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liuyanbiao: oh..

I just joined snap on  ADSL2 plan on 8th July..


Cry

can I switch to VDSL now and grab this promotion?

I am so............unlucky... Money Mouth




Give them a call. Based on Snap's generally awesome customer service it's likely they will work something out for you. 

81 posts

Master Geek


  # 851776 9-Jul-2013 17:48
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mattgreen:
liuyanbiao: oh..

I just joined snap on  ADSL2 plan on 8th July..


Cry

can I switch to VDSL now and grab this promotion?

I am so............unlucky... Money Mouth




Give them a call. Based on Snap's generally awesome customer service it's likely they will work something out for you. 


thank you.

I am calling them now.

hopefully they would understand.

 
 
 
 


39 posts

Geek


  # 851795 9-Jul-2013 18:10
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Switched from Telstraclear cable to Snap VDSL in late June - bring on August & more data :)

Keep up the great work, Snap!

441 posts

Ultimate Geek

Lifetime subscriber

  # 852130 10-Jul-2013 07:41
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If you sign up on a plan and select, say, 500GB extra data and then decide it's too much or too little are there any penalties in changing to a smaller/bigger data block?

4448 posts

Uber Geek


  # 852133 10-Jul-2013 08:02
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gjm: I seriously need to sell my house and move somewhere where they have proper internet. The UFB zone literally goes right around my street on all sides :/


I chose my house based on broadband connectivity. 

It was difficult though because back in the day telecom would not give solid guarantees. 

3369 posts

Uber Geek

Trusted

  # 852134 10-Jul-2013 08:05
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rp1790: If you sign up on a plan and select, say, 500GB extra data and then decide it's too much or too little are there any penalties in changing to a smaller/bigger data block?


I've never had any penalties - it's just a case of logging in on their website and clicking a button to change data addons. Very convenient :)

133 posts

Master Geek


  # 853337 10-Jul-2013 14:28
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sidefx:
rp1790: If you sign up on a plan and select, say, 500GB extra data and then decide it's too much or too little are there any penalties in changing to a smaller/bigger data block?


I've never had any penalties - it's just a case of logging in on their website and clicking a button to change data addons. Very convenient :)


This is 100%. Your contract term is for the base plan not for the data upgrades. 

19 posts

Geek


  # 853348 10-Jul-2013 14:46
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just gave Snap a call seeing if I could transfer from my 12 month ADSL contract (8 months to go on it) to this VDSL deal. they said sure thing and signed me up.

I could get used to this type of customer service

441 posts

Ultimate Geek

Lifetime subscriber

  # 853349 10-Jul-2013 14:48
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Anyone know if SNAP have any intention of enabling "global mode" like Slingshot? Have gotten pretty attached to Netflix rather quickly.

4448 posts

Uber Geek


  # 853355 10-Jul-2013 14:51
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rp1790: Anyone know if SNAP have any intention of enabling "global mode" like Slingshot? Have gotten pretty attached to Netflix rather quickly.


Use this....

https://www.privateinternetaccess.com/

$3.33 USD / month. 

Not so elegant but does the trick.

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