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120 posts

Master Geek
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Topic # 127381 8-Aug-2013 13:19
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Man, 2degrees must be doing some great business these days. I called them up to see if I could switch my $39/mo. no-contract plan to a $49/mo. 24-month contract. I currently have 1GB/mo. data the original sales guy gave me as a signup bonus, and they won't allow it to carry over to the new plan! I can't GIVE my money away! Oh well. I guess I'll spend the $240 on blackjack and hookers.

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257 posts

Ultimate Geek
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  Reply # 873838 8-Aug-2013 13:30
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That plan has a 1Gb of Data included anyway which carries over if you don't use it It is also permanent. The Bonus Data wass only ever for 2 years. So you are better of anyway

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Uber Geek
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  Reply # 873839 8-Aug-2013 13:32
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you are shocked because they want to hold you to the terms you originally agreed to?

I don't get it.



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Master Geek
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  Reply # 873848 8-Aug-2013 13:40
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NonprayingMantis: you are shocked because they want to hold you to the terms you originally agreed to?

I don't get it.


I agree. Try reading it again a bit slower.

scheduler: That plan has a 1Gb of Data included anyway which
carries over if you don't use it It is also permanent. The Bonus Data
wass only ever for 2 years. So you are better of anyway


Yeah, there's no point paying $10 more for something I already get. When my 2 years runs out (it'll be awhile now) I'll think about the contract, but I'll be able to get a better discounted phone by then.

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  Reply # 873851 8-Aug-2013 13:44
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Digmarx:
NonprayingMantis: you are shocked because they want to hold you to the terms you originally agreed to?

I don't get it.


I agree. Try reading it again a bit slower.

scheduler: That plan has a 1Gb of Data included anyway which
carries over if you don't use it It is also permanent. The Bonus Data
wass only ever for 2 years. So you are better of anyway


Yeah, there's no point paying $10 more for something I already get. When my 2 years runs out (it'll be awhile now) I'll think about the contract, but I'll be able to get a better discounted phone by then.


yeah, I still don't get what this thread is about.  Why would you offer to pay more money to get what you already have?



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Master Geek
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  Reply # 873854 8-Aug-2013 13:47
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I would have gone on the contract if they had been willing to carry my 1GB bonus data over to the new plan for a total of 2GB/mo. Win for them, win for me. Win for them because I don't use my phone to call, and 2 GB of data is only $38 prepaid and it's a 24 month contract. Win for me because I would get more data than I have right now and could get a Nexus 4 on the cheap.

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  Reply # 873855 8-Aug-2013 13:51
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Digmarx: I would have gone on the contract if they had been willing to carry my 1GB bonus data over to the new plan for a total of 2GB/mo. Win for them, win for me. Win for them because I don't use my phone to call, and 2 GB of data is only $38 prepaid and it's a 24 month contract. Win for me because I would get more data than I have right now and could get a Nexus 4 on the cheap.


how would that be a win for them?  I mean, sure, they get an extra measly $10 out of you per month, but they would have to give you an extra 1GB of data AND subsidise your phone in exchange for that.   They would probably be losing money on the incremental part of that deal.



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Master Geek
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  Reply # 873857 8-Aug-2013 13:53
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By that logic they are losing money on me now. I get 1 GB of data on a plan that should only have 100 MB. Perhaps you overestimate the cost of a GB of data to a telecommunications firm.

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  Reply # 873872 8-Aug-2013 14:10
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Digmarx: By that logic they are losing money on me now. I get 1 GB of data on a plan that should only have 100 MB. Perhaps you overestimate the cost of a GB of data to a telecommunications firm.


or perhaps it was a short term promotion that relies on most people using considerably less than the 1GB they get?

The customers that use most or all of the data would be making a loss on that promo, but that is ok because when it finishes they will want to spend real money and buy data.

If they allow you to carry it over to your upgrade because you use it, then they are perpetuating the loss.  They want to get you to a paying situation ASAP.

as for network costs, a quick google returns this:

http://www3.alcatel-lucent.com/belllabs/advisory-services/documents/Declining_Profitability_Trend_of_Mobile_Data_EN_Market_Analysis.pdf

"Depending on the carrier and the market, the network operations cost for data ranges from
1.5 cents to 3.4 cents per MB."



Since we are one of the smaller markets with very little scale,  we would be towards the high end of that range (3c/MB+ = ~$30/GB+).  And that is, of course, just the network costs.  it excludes all marketing and other overheads.

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Master Geek
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  Reply # 873884 8-Aug-2013 14:21
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Digmarx: I would have gone on the contract if they had been willing to carry my 1GB bonus data over to the new plan for a total of 2GB/mo. Win for them, win for me. Win for them because I don't use my phone to call, and 2 GB of data is only $38 prepaid and it's a 24 month contract. Win for me because I would get more data than I have right now and could get a Nexus 4 on the cheap.


How is it a win for them? 
They give you a phone that retails at $499 and in return you pay them $240 spread out over 2 years.

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2degrees

  Reply # 873887 8-Aug-2013 14:26
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How about moving to the $49 plan on a 24 month term with the Nexus 4 and 1GB of Carryover Data, 300 Carryover Minutes and All You Need Texts and seeing how you get on with the 1GB and adding a $99 12GB pack that lasts 6 months if you need it?

That will give you a total of 18GB over the 6 months (avg 3GB per month) and if all you've only used the 12GB (the MBB Pack data gets used before your plan data) you'll have 6GB (potentially) which will see you through till you need more.

Pay Monthly plans

LG Nexus 4

Mobile Broadband packs

Sounds a not too shocking deal to me! ;0)




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Master Geek
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  Reply # 873911 8-Aug-2013 15:02
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2DegreesCare: How about moving to the $49 plan on a 24 month term with the Nexus 4 and 1GB of Carryover Data, 300 Carryover Minutes and All You Need Texts and seeing how you get on with the 1GB and adding a $99 12GB pack that lasts 6 months if you need it?

That will give you a total of 18GB over the 6 months (avg 3GB per month) and if all you've only used the 12GB (the MBB Pack data gets used before your plan data) you'll have 6GB (potentially) which will see you through till you need more.

Pay Monthly plans

LG Nexus 4

Mobile Broadband packs

Sounds a not too shocking deal to me! ;0)



Nah. Thought I could negotiate a better deal. Turns out I couldn't. I'll just wait until a better offer comes along :) 2degrees prepaid is more flexible than what I've got now, maybe I'll take a look at that.

edit:

DeroyBoy: How is it a win for them? They give you a phone that retails at $499 and in return you pay them $240 spread out over 2 years.


I guess I thought that businesses don't intentionally do things that they think will cause them to lose money in the long term. 2degrees is offering a phone for $0 with a $49/month contract. In fact, people who sign that contract are paying 2degrees a "bird-in-the-hand" $1176. 2degrees must see a value in that. I inquired as to whether they would see a value in that plus the 1GB of data that I already receive with my current plan. They don't. Fair enough. Nothing ventured, nothing gained.

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  Reply # 874003 8-Aug-2013 16:49
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Digmarx: By that logic they are losing money on me now. I get 1 GB of data on a plan that should only have 100 MB. Perhaps you overestimate the cost of a GB of data to a telecommunications firm.


Perhaps you underestimate the cost of setting up a mobile network, peering, routers, staff, RNC's, servers, backhaul and mobile network capacity. It costs far more than you think to give you this 1gb... Instead of being cheap with your data go by the philosophy "If you use it, pay for it" instead. I'm really not surprised they didn't allow you to carry over your 1gb bonus.

But glad you finally realised that.






120 posts

Master Geek
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  Reply # 874185 8-Aug-2013 20:28
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Instead of doing what you suggest, I'll continue to do as I've always done: choose the services I pay for wisely, seek to maximize the services received per dollar spent, and negotiate for a better deal whenever possible or expedient. The notion, tacitly expressed by others on this thread, that you should accept a co-equal (or worse) relationship with the business you pay money to is alien to me. The businesses I hire are there to serve me, not the other way around. I happily do business with Snap!, 2degrees, Powershop, and other utility/service providers by the mere fact that I am currently satisfied with the value of the service they provide factored against the cost I bear. Not because of brand loyalty, and certainly not because of some ridiculous notion that Company X deserves a "fair shake" from me as a client. Blind consumerism.

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  Reply # 874514 9-Aug-2013 12:27
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It's probably more your implication that you were somehow doing them a favour offering them the deal and that the fact they didn't want to accept it was proof that they aren't in the business of making money.



120 posts

Master Geek
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  Reply # 874737 9-Aug-2013 19:21
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I don't see it that way. I assume that 2degrees operates on a known margin and I also assume that the 8 GB of bonus data I have left wouldn't significantly impact that margin (BS statistics quoted upthread notwithstanding). I've had good success negotiating with other service providers and retailers when the notion of repeat business is proferred. In point of fact, the sales rep told me that he wasn't allowed to transfer by their SOP, after telling me that he would like to and going to check with his superior. This is not about me feeling entitled. It's about how I sought a better deal than the one stated and was surprised that there was no wiggle room on their end. End of story. I'm frankly amazed at the ideas expressed by people responding upthread. "Accept what's offered and count yourself lucky" seems to be the motif. I can't get behind that. Especially in a country as consumer-hostile as NZ

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