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Topic # 128755 22-Aug-2013 14:13
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I was thinking of moving my landline over to Snap VoIP to save the $10 per month charge but I see that it is now the same price on the Snap Webpage. Is VoIP now the same price as a landline?
Tried to call twice today but phone dropped out after 15 mins on hold one way and 12 mins the other so gave up!
Can anyone confirm or deny the price change?

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  Reply # 882779 22-Aug-2013 14:13
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 882803 22-Aug-2013 14:46
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Yes it is. The difference is that you get caller ID etc on the VOIP which are extra on the POTS line. I'm using the VOIP service and its fine, but I now have the other stuff which would have cost me around $12 a month extra.

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  Reply # 882805 22-Aug-2013 14:55
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Theres some other cool extras you get on VOIP too, many of these are listed.
One that isn't listed is the system unofficially supports up to 5 incoming/outgoing calls. So you can be on one line and receive or make a call on the other. The line thats already going will get a blip for call waiting too. Very handy.

dan

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  Reply # 882810 22-Aug-2013 15:11
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eXDee: Theres some other cool extras you get on VOIP too, many of these are listed.
One that isn't listed is the system unofficially supports up to 5 incoming/outgoing calls. So you can be on one line and receive or make a call on the other. The line thats already going will get a blip for call waiting too. Very handy.


how do you set this up? exactly the same details as FON1 for FON2?

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Snap Internet

  Reply # 882910 22-Aug-2013 16:48
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Hi sheppy

You're right, pricing is now the same at $95/m for VDSL plus POTS line, or VDSL with Snap Plus (our voice service delivered over broadband).

As Benoire and eXDee have already pointed out, the Snap Plus service comes standard with voicemail, caller ID, and call waiting, which would cost an extra $14/m on a copper POTS service.

We'll also be launching some really cool self-service functionality with our Snap Plus services soon - stay tuned!

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  Reply # 882913 22-Aug-2013 16:52
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Hey Ralph,

Your team might need to update the website to give some information about what Snap Plus is and what it contains as I couldn't find the details where searching earlier, might help new customers understand better :-)



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  Reply # 882982 22-Aug-2013 18:38
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Thanks for the replies, as I only have a use for CallerID I think I will stick as I am for now however if something more compelling appears I'll consider it again.

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  Reply # 882985 22-Aug-2013 18:44
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dan:
eXDee: Theres some other cool extras you get on VOIP too, many of these are listed.
One that isn't listed is the system unofficially supports up to 5 incoming/outgoing calls. So you can be on one line and receive or make a call on the other. The line thats already going will get a blip for call waiting too. Very handy.


how do you set this up? exactly the same details as FON1 for FON2?

Never really tested but I can add his statement is true, i was able to make a call on the Fritz Fon Android app while making another out going calling on FON1.
Making 5 calls at a time sounds like you would need DECT phones set up...

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  Reply # 883010 22-Aug-2013 20:04
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dan:
eXDee: Theres some other cool extras you get on VOIP too, many of these are listed.
One that isn't listed is the system unofficially supports up to 5 incoming/outgoing calls. So you can be on one line and receive or make a call on the other. The line thats already going will get a blip for call waiting too. Very handy.


how do you set this up? exactly the same details as FON1 for FON2?

FON1 and FON2 supply two analogue devices. So thats two. Additional can come from the ISDN port, DECT or VOIP.

Tip: If you want an additional DECT handset, avoid uniden. Go for panasonic ones. Their handsets seem more durable too.

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  Reply # 883011 22-Aug-2013 20:10
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My unidens are causing me now end of trouble, going to upgrade to the Fritz!fon when I get some spare cash so all the mobiles and main phone can connect to the answermachine inside the fritzbox.

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  Reply # 883216 23-Aug-2013 09:53
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Hi Benoire

DM us your account details and we'll see if we can do you a bit of deal on a FritzFon ;)

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  Reply # 883654 23-Aug-2013 22:00
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RalphFromSnap: Hi Benoire

DM us your account details and we'll see if we can do you a bit of deal on a FritzFon ;)

Cheers
Ralph


PM Sent!

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  Reply # 883973 24-Aug-2013 17:57
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Would keeping the analog line and adding the voip line be possible for a small extra charge rather than piling the services onto the analog line like voicemail, caller id, etc?




Richard rich.ms

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  Reply # 884246 25-Aug-2013 17:07
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Hi richms

That's actually a really good question - let me talk to the team and get back to you.

Cheers
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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