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264 posts

Ultimate Geek


  # 889885 4-Sep-2013 20:02
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RalphFromSnap:
johnr: Hi Otagolad

Forget about what speedtest.net shows for your location, This is not a Snap issue and 0ms is false it's not possible

Do you actually have a issue with your connection?

Speedtest.net is a guide line only do your own trace routes and ping tests



Yes johnr is quite right, location databases are really just best guess's for example most of Snap's customers will show as Christchurch as that is where our main IP Subnets are registered at APNIC, sites like Speedtest have no way at all of knowing your exact location - unless they had some sort of backend hook into our network, which they don't. The location listed in Speedtest and other Geo-site lookup's have absolutely no effect at all on your physical network.

Can you do a ping test from a command prompt to 202.37.101.1 (our anycast DNS) which for most locations in NZ will return a server which is in the closest major centre.

Thanks,
Ralph


So here are my tests and my speedtest result (WJW - I manually select Christchurch as often it defaults to the North Canterbury server):









13ms seems way too long but maybe I'm expecting too much - you will also note, as previously mentioned, that the ping is the same through cmd and speedtest.




674 posts

Ultimate Geek


  # 889895 4-Sep-2013 20:20
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I have not been able to get below 20ms here in Masterton on Snap UFB. The fritzbox tells me that I am connected to the Auckland POP, which seems a bit weird as we are closer to Wellington or Christchurch. This is with ping tests in linux, and the same results happen on Speedtest.net.

morgan@morganlaptop:~$ ping 202.37.101.1
PING 202.37.101.1 (202.37.101.1) 56(84) bytes of data.
64 bytes from 202.37.101.1: icmp_req=1 ttl=61 time=22.3 ms
64 bytes from 202.37.101.1: icmp_req=2 ttl=61 time=21.7 ms

morgan@morganlaptop:~$ ping snap.net.nz
PING snap.net.nz (202.37.100.24) 56(84) bytes of data.
64 bytes from cookiemonster.snap.net.nz (202.37.100.24): icmp_req=1 ttl=60 time=35.4 ms
64 bytes from cookiemonster.snap.net.nz (202.37.100.24): icmp_req=2 ttl=60 time=37.4 ms

morgan@morganlaptop:~$ ping bender.snap.net.nz
PING bender.snap.net.nz (202.37.101.1) 56(84) bytes of data.
64 bytes from bender.snap.net.nz (202.37.101.1): icmp_req=1 ttl=61 time=21.8 ms
64 bytes from bender.snap.net.nz (202.37.101.1): icmp_req=2 ttl=61 time=21.2 ms

And the fritzbox log:
27.08.13 22:07:53 Internet connection established successfully. IP address: --------, DNS server: 202.37.101.1 and 202.37.101.2, Gateway: 111.69.17.16, Broadband PoP: SNAPDSL-AKL






Morgan French-Stagg

 

morgan.french.net.nz

 

 


 
 
 
 




264 posts

Ultimate Geek


  # 890221 5-Sep-2013 11:37
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Ralph or anyone else, any idea why I'm getting pings of 13ms?



264 posts

Ultimate Geek


  # 890688 6-Sep-2013 00:04
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Anyone????

People were pretty quick to rubbish me and say how speedtest is not a proper indication of what the true latency is etc. and yet when I post supporting ping and trace evidence I hear nothing.

Frankl,y I see lots of people on these forums with far lower ping times posting on here, including people using Chorus UFB just outside Christchurch, and yet Snap's seem to have increased markedly for people on Snap's UFB offering since they had their "UFB issues" back in early August (http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=127440).

Here is a speedtest from back in July when I was first connected showing 0ms and ping aand trace tests at the time showed 2-5ms:



Some feedback from Ralph on this would be most appreciated.

1401 posts

Uber Geek


  # 890689 6-Sep-2013 00:12
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From what I can tell it looks like your connection is terminated on their Wellington server (111.69.37.64).




264 posts

Ultimate Geek


  # 890737 6-Sep-2013 08:50
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yitz: From what I can tell it looks like your connection is terminated on their Wellington server (111.69.37.64).



Any idea why that would happen when I'm in Christchurch - surely it should terminate here?

152 posts

Master Geek


  # 890746 6-Sep-2013 09:31
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any reason why you care? while i can't comment on where you are connected and why, 99.99999% of the internet is north of christchurch anyway - the only increased latency (and the difference here would be 10ms or so, not something you would notice in any practical situation) you would see is to sites hosted in CHCH/south island. to get out to the rest of the internet you still need to go up to auckland, so it doesn't really matter whether you terminate in wellington or new plymouth or whatever

 
 
 
 




264 posts

Ultimate Geek


  # 890751 6-Sep-2013 09:44
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Because I'm interested in that sort of thing and was wondering why it had changed from when UFB was initially installed.

597 posts

Ultimate Geek


  # 890758 6-Sep-2013 10:05
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I noticed the same thing, when I first had UFB installed my ping was around 5-6ms to the speedtest server, now its 16ms
figured it was probably my network and ignored it but that may not be the case

597 posts

Ultimate Geek


  # 890977 6-Sep-2013 15:33
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Also checked my connection and it appears i';m terminating at the wellington POP and not the CHCH where I used to

I'm based in Dunedin



264 posts

Ultimate Geek


  # 890992 6-Sep-2013 16:15
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skewt: Also checked my connection and it appears i';m terminating at the wellington POP and not the CHCH where I used to

I'm based in Dunedin


Skewt - as I mentioned in an earlier post, this all started happening around the time that Snap had their UFB issues (http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=127440) and at the time when I called them they said that due to an equipment failure they were having to route everything through their Wellington servers - if the equipment failure has been fixed why are we still being routed via Wellington.  Very interesting that "Ralph" has chosen not to respond to this thread after I posted my ping results and you raised the same query - very poor indeed.  Even if there isn't an "issue" an explanation would be nice.




264 posts

Ultimate Geek


  # 890994 6-Sep-2013 16:17
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I also note that Ralph said:

"Can you do a ping test from a command prompt to 202.37.101.1 (our anycast DNS) which for most locations in NZ will return a server which is in the closest major centre."

Well clearly Skewt and I aren't going via a server in the closest major city as that would be Christchurch.



264 posts

Ultimate Geek


  # 891205 7-Sep-2013 09:26
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As per the other thread, the latency has dropped massively [I'm on 100/50 UFB in Christchurch] - see ping and trace tests below:





Would be really good if someone from Snap could provide some answers.

1246 posts

Uber Geek


  # 891215 7-Sep-2013 10:01
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Otagolad: As per the other thread, the latency has dropped massively [I'm on 100/50 UFB in Christchurch] - see ping and trace tests below:





Would be really good if someone from Snap could provide some answers.


This is a ping on fibre in Rotorua to the address in question (on FX not snap) - suggests that you do have an issue but no one here can really help you - you need to get snap support to look into it - perhaps it is a difficult fix and may take some time but I'm sure they will get to the bottom of it for you.


2458 posts

Uber Geek


  # 891223 7-Sep-2013 10:22
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Otagolad: As per the other thread, the latency has dropped massively [I'm on 100/50 UFB in Christchurch] - see ping and trace tests below:

.


! Dropped from what?

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