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847 posts

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# 129432 15-Sep-2013 21:34
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A cry for help!

My wife was in the central North Island over the weekend, and was roaming on Vodafone with her 2Degrees SIM/Android Smartphone.

She found that she wasn't able to send SMS messages; but could receive them fine.  Unfortunately due to the marginal coverage where she was staying, she didn't get very far with 2Degrees help line.

Now she's home, I've had a look at the phone, and it looks like the SMSC settings are wrong.

On the 2Degrees website, the Text delays or issues page talks about dialling "*#*#4636#*#*", then going into "Phone Information", and checking the "SMSC" settings.  Apparently it should be "+64220227672,145"; but on her phone when I check "refresh" it says "0791462207276f2".

Unfortunately, the next instruction on the website says enter the correct number and click "Update"; but when I do that, it doesn't seem to do anything, and pressing "refresh" again just returns the original "079146...." number.

Note that in the actual Messaging App, the "Message centre" number does look right (i.e. +64220227672); but as it wasn't working, I'm not sure if that means anything, and I'm only going on what the 2Degrees help website says. 

At any rate, any wisdom out there on what to do next?  Or will we need to go into a store and try for a SIM swap?

(Samsung GT-S7500, Android 2.3.6)

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n4

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Ultimate Geek


  # 896082 15-Sep-2013 22:26
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Perhaps try entering in 022 format?




Huawei Mate 7, on 2degrees



847 posts

Ultimate Geek

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  # 896307 16-Sep-2013 12:02
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n4: Perhaps try entering in 022 format?

I've google searched SMSC settings for all three providers in NZ, and all their instructions and numbers start +64; I'm going to assume this is to ensure that international roaming works...

 
 
 
 


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  # 896312 16-Sep-2013 12:11
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Yes use the international format +64xxxxxx andI doubt a SIM swap would help



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  # 896315 16-Sep-2013 12:12
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johnr: Yes use the international format +64xxxxxx andI doubt a SIM swap would help

Well, I would if I could get it to stick.  Any suggestions?

Ta.

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2degrees

  # 896342 16-Sep-2013 13:19
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Hi James

Sorry to hear of your wife's text issues. If the Message Centre number in Message Settings is +64220227672 then try rebooting. The *#*#4636#*#* may not work on some devices.

Remove the battery for 30 seconds and trying again. If it's still an issue you may need to do a SIM swap. We'll change it without charge. Here's the details -

All about SIM cards

Cheers
^POB



847 posts

Ultimate Geek

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  # 896343 16-Sep-2013 13:22
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2DegreesCare: Hi James

Sorry to hear of your wife's text issues. If the Message Centre number in Message Settings is +64220227672 then try rebooting. The *#*#4636#*#* may not work on some devices.

Remove the battery for 30 seconds and trying again. If it's still an issue you may need to do a SIM swap. We'll change it without charge. Here's the details -

All about SIM cards

Cheers
^POB

Hi ^POB,

Thanks for the response; she did (under the instructions of the call centre) reboot and also took the battery out for a couple of minutes; didn't help.

I'll let her know about the SIM swap then.

Thanks again!

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