Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


14 posts

Geek


  # 897184 17-Sep-2013 20:05
Send private message

GoneTomorrow: That spectrum shows some serious wiring issues not related to the distance from the cabinet

About the splitter; that could be correct. For VDSL a 'master splitter' is installed. It is not visible as it is usually installed inside your ETP (Telecom/Chorus box on the side of your house where your phone line comes in). Were you present during the installation? The technicians should have spent a bit of time installing a dedicated VDSL line from the master splitter to the jack point where your modem connects.

If this was not done, it will certainly be the cause of the bad graph, and your slow speeds. 


Oh dear! Perhaps I should get in touch with Snap. 
The technician didn't go into the details over what he did, and I didn't actually ask.
The technician simply came over and hooked up our modem and then left...

'That VDSL Cat'
11034 posts

Uber Geek

Trusted
Spark
Subscriber

  # 897191 17-Sep-2013 20:12
Send private message

protennisplayer:
hio77: i assume a splitter was indeed installed?

how the spectrum looking?

CRCPM of 0.01, looking good to move down some profiles, unfortunately, that is all down to the waiting game.


at 16db, i suspect you were certainly boarder line ild say..


Hey hio,
A splitter was no installed - I was surprised about that. They plugged the cable directly into the r11 port.


are you saying he plugged you directly into the cable from the ETP, in otherwords, it being a direct connection from the cabinet to your modem or just put it into a jackpoint and went with it.

if the case is he didnt do a spitter install at all, and it wasnt a direct connection. they have not done their who job, as part of a vdsl install as of a few months ago has been installing a vdsl splitter with cat5E.. call snap and alert them to the fact that it wasnt done. get it sorted.


that graph looks horrid.



it doesnt look like distance at all but line issues. the next thing that is clear in the graph is a fair bit of RFI, that would affect it even more. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




14 posts

Geek


  # 897205 17-Sep-2013 20:52
Send private message

hio77:
protennisplayer:
hio77: i assume a splitter was indeed installed?

how the spectrum looking?

CRCPM of 0.01, looking good to move down some profiles, unfortunately, that is all down to the waiting game.


at 16db, i suspect you were certainly boarder line ild say..


Hey hio,
A splitter was no installed - I was surprised about that. They plugged the cable directly into the r11 port.


are you saying he plugged you directly into the cable from the ETP, in otherwords, it being a direct connection from the cabinet to your modem or just put it into a jackpoint and went with it.

if the case is he didnt do a spitter install at all, and it wasnt a direct connection. they have not done their who job, as part of a vdsl install as of a few months ago has been installing a vdsl splitter with cat5E.. call snap and alert them to the fact that it wasnt done. get it sorted.


that graph looks horrid.



it doesnt look like distance at all but line issues. the next thing that is clear in the graph is a fair bit of RFI, that would affect it even more. 


Thanks for your reply hio. Much appreciated.
I mean to say, the tech just plugged in our vdsl modem to the jackpoint. 
Not sure whether he's installed a splitter. Highly doubt we have a direct connection too. I will have to call snap first thing tomorrow.

Thanks very much.

'That VDSL Cat'
11034 posts

Uber Geek

Trusted
Spark
Subscriber

  # 897225 17-Sep-2013 21:10
One person supports this post
Send private message

protennisplayer:
hio77:
protennisplayer:
hio77: i assume a splitter was indeed installed?

how the spectrum looking?

CRCPM of 0.01, looking good to move down some profiles, unfortunately, that is all down to the waiting game.


at 16db, i suspect you were certainly boarder line ild say..


Hey hio,
A splitter was no installed - I was surprised about that. They plugged the cable directly into the r11 port.


are you saying he plugged you directly into the cable from the ETP, in otherwords, it being a direct connection from the cabinet to your modem or just put it into a jackpoint and went with it.

if the case is he didnt do a spitter install at all, and it wasnt a direct connection. they have not done their who job, as part of a vdsl install as of a few months ago has been installing a vdsl splitter with cat5E.. call snap and alert them to the fact that it wasnt done. get it sorted.


that graph looks horrid.



it doesnt look like distance at all but line issues. the next thing that is clear in the graph is a fair bit of RFI, that would affect it even more. 


Thanks for your reply hio. Much appreciated.
I mean to say, the tech just plugged in our vdsl modem to the jackpoint. 
Not sure whether he's installed a splitter. Highly doubt we have a direct connection too. I will have to call snap first thing tomorrow.

Thanks very much.


no good at all! they should have done it... whats the point of even turning up if they arent gonna do anything more than check you plugged the modem in... do snap still send on the how to get your modem working paper? pretty sure that would have done just as much of a job as the tech in this case..


if theres already a splitter installed and such, that is a completely different story, but for you, that certainly doesnt sound to be the case, or look it for that matter! 






#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




14 posts

Geek


  # 898046 18-Sep-2013 21:54
Send private message

hio77:
protennisplayer:
hio77:
protennisplayer:
hio77: i assume a splitter was indeed installed?

how the spectrum looking?

CRCPM of 0.01, looking good to move down some profiles, unfortunately, that is all down to the waiting game.


at 16db, i suspect you were certainly boarder line ild say..


Hey hio,
A splitter was no installed - I was surprised about that. They plugged the cable directly into the r11 port.


are you saying he plugged you directly into the cable from the ETP, in otherwords, it being a direct connection from the cabinet to your modem or just put it into a jackpoint and went with it.

if the case is he didnt do a spitter install at all, and it wasnt a direct connection. they have not done their who job, as part of a vdsl install as of a few months ago has been installing a vdsl splitter with cat5E.. call snap and alert them to the fact that it wasnt done. get it sorted.


that graph looks horrid.



it doesnt look like distance at all but line issues. the next thing that is clear in the graph is a fair bit of RFI, that would affect it even more. 


Thanks for your reply hio. Much appreciated.
I mean to say, the tech just plugged in our vdsl modem to the jackpoint. 
Not sure whether he's installed a splitter. Highly doubt we have a direct connection too. I will have to call snap first thing tomorrow.

Thanks very much.


no good at all! they should have done it... whats the point of even turning up if they arent gonna do anything more than check you plugged the modem in... do snap still send on the how to get your modem working paper? pretty sure that would have done just as much of a job as the tech in this case..


if theres already a splitter installed and such, that is a completely different story, but for you, that certainly doesnt sound to be the case, or look it for that matter! 




Thanks for your help mate,
Called snap today ,after conducting some line tests they also suspect that a VDSL splitter may not have been installed by the Chorus tech. They've logged a job with Chorus to get this rectified.
I have no time frame of when this will be sorted, but hopefully soon!
I will post new speed results once I get them.







14 posts

Geek


  # 898901 20-Sep-2013 10:19
Send private message

WOW! Thankfully everything is sorted out now. Snap have been very helpful! Thank you Snap!

Chorus had signed my installation of as successful and so for them to come out and assess the situation may have costed me $270 if they ending up finding nothing wrong. Snap were prepared to waive this fee of course but the interesting thing is.........

The Chorus tech came back and installed a VDSL splitter, completed the job. and now, see below my new speed test results:

:D :D




456 posts

Ultimate Geek


  # 898904 20-Sep-2013 10:22
Send private message

protennisplayer: WOW! Thankfully everything is sorted out now. Snap have been very helpful! Thank you Snap!

Chorus had signed my installation of as successful and so for them to come out and assess the situation may have costed me $270 if they ending up finding nothing wrong. Snap were prepared to waive this fee of course but the interesting thing is.........

The Chorus tech came back and installed a VDSL splitter, completed the job. and now, see below my new speed test results:

:D :D





Shoot! That's a nice increase, I wish I had speeds like that :).

-Aidan.

 
 
 
 


31 posts

Geek
Inactive user


  # 898948 20-Sep-2013 12:54
Send private message

For interests sake, could you post the new stats and spectrum tabs from the FritzBox?

1545 posts

Uber Geek

Trusted

  # 898954 20-Sep-2013 13:01
Send private message

protennisplayer: WOW! Thankfully everything is sorted out now. Snap have been very helpful! Thank you Snap!

Chorus had signed my installation of as successful and so for them to come out and assess the situation may have costed me $270 if they ending up finding nothing wrong. Snap were prepared to waive this fee of course but the interesting thing is.........

The Chorus tech came back and installed a VDSL splitter, completed the job. and now, see below my new speed test results:

:D :D





wow thats an epic increase :P good result.






14 posts

Geek


  # 899059 20-Sep-2013 15:14
Send private message

GoneTomorrow: For interests sake, could you post the new stats and spectrum tabs from the FritzBox?


Sure,




1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.