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Topic # 130959 3-Oct-2013 18:30
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Has "traffic usage meter" stopped working for any other snap customers out there? 

Just stopped today I think . 

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  Reply # 907372 3-Oct-2013 18:32
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I can confirm the otherwise. The Snap usage meter is updating for me.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


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  Reply # 907377 3-Oct-2013 18:34
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working here but last time it happened it backdated everything so be warned




Common sense is not as common as you think.


 
 
 
 




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  Reply # 907394 3-Oct-2013 19:22
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naggyman: I can confirm the otherwise. The Snap usage meter is updating for me.


OK, that is annoying then -- I wonder why mine isn't going -- I can sign into their website just fine, and have double checked user/password .

It has also stopped working on both my notebook & desktop. 

Oh well, i might get inclined to investigate further at some time. 



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  Reply # 907429 3-Oct-2013 20:04
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Like this...working one minute, stopped the next....




But, I can sign in and check my usage just fine....


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  Reply # 907456 3-Oct-2013 20:31
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All good here on Snap ADSL

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  Reply # 907642 4-Oct-2013 08:47
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Net Usage Item/TUC get the usage via https://www.snap.net.nz/usage.php (POST data u=username) which has been returning a login error since yesterday morning. Logging in via the 'My Snap' part of the website still works though.

dan

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  Reply # 907662 4-Oct-2013 09:06
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Yep TUC is no longer working "authentication error"

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Snap Internet

  Reply # 907915 4-Oct-2013 14:56
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Hi All,

Sorry small change on this end - but we have adjusted so should be displaying on TUC now.

Thanks




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  Reply # 908378 5-Oct-2013 11:43
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Does this mean that the day-by-day phasing on the usage meter will be wrong?

I have a large unexplained spike in my usage on Wednesday this week, and I'm wondering if it's a catch up of usage that failed to meter in previous days.

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  Reply # 914109 12-Oct-2013 14:31
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I seem to be having some issues with snap's metering, not that I'm really complaining, but on Wed I was at 25GB, then I downloaded 15GB and am now at 27GB??

NP if the metering was stopped for some reason, but I don't want an nasty surprise nearer the end of my month!!

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  Reply # 914139 12-Oct-2013 15:51
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SamF: I seem to be having some issues with snap's metering, not that I'm really complaining, but on Wed I was at 25GB, then I downloaded 15GB and am now at 27GB??

NP if the metering was stopped for some reason, but I don't want an nasty surprise nearer the end of my month!!


I seem to have noticed it now too. We are sitting on 30GBs used and this time last week and a half ago we were on 20. I am sure that we have used more than 10GBs in the last week.




Morgan French-Stagg

 

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  Reply # 914251 13-Oct-2013 00:05
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Meter seems out for us too. Since Wed 9th Oct, average usage has been around 250MB. Usually average 2GB - 3GB.




 

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  Reply # 914259 13-Oct-2013 02:26
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Yup same here, Everything after Oct 9th is around the 300MB Mark.

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  Reply # 914670 14-Oct-2013 11:17
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Definitely something up with mine too. Downloaded about 18GB during the day on Sat, only recorded 1.4GB.

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  Reply # 914688 14-Oct-2013 11:28
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Hi All,

Yes there was an issue here, but sorry its resolved now :) in this instance we have decided not to re-process any data, so you will not see an increase in your data while the meter was not displaying all of your use (over Saturday and Sunday)

Thanks
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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