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Topic # 135155 16-Nov-2013 08:53
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Some of you may have seen some of the questions I asked on here regarding getting Fibre installed in Te Awamutu.

Finally I have good news, I signed up on the day it was available (1st October) for 30/10 and have now had internet for a couple weeks and am very happy with it indeed :)



If you're intending on getting fibre, expect it to take a month to get installed, although that, I don't think is Snaps fault at all.  I think I had about 3 different contractors show up to do a small job each, but then it didn't work, so they all had to come back to figure out what was broken, it still didn't work so they had to come out again, but on the last visit they had it up and running very quickly. All up it took about a month I think, but I guess it can't be helped when you're relying on different companies to do a job before the next company can do theirs.

The Snap team were very helpful, although they couldn't often provide me with any information due to the other sub contractors not releasing the information until a job was complete. Maybe being able to have information BEFORE they complete a job might be quite helpful?

At first my phones weren't working but the Snap representative remoted into my FritzBox and set up the phones properly and let me know it could be 3 days or so before the phones would work as there was a problem on their end with my phone number but that was resolved the next day. Well done!

So in short, I'm a happy camper and the 50/20 plan looks very tempting! I have also recommended Snap to at least two other people already :)

Here's some quick pics of the install to show the nice job UltraFastFibre did:

https://imgur.com/a/15fz3

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  Reply # 934753 16-Nov-2013 08:53
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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