I thought it was Telecom but seems to be a Snap issue, Customer Service can't help.
The latest from Telecom.
"I'm really sorry for this, I'm aware that this put's you in the middle and I apologise for that. However I have to refer you back to Snap as I have previously advised, there is nothing that Telecom can do here.
The order in the system was requested by Snap - therefore they are the only ones that can request any alterations (no retailer can change or view the details of another providers request). We can only see that there is an order there, it's due date & status (open/closed/posted).
We do get a bit of this coming through to us as newer/smaller providers seem to think that Telecom is behind everything that goes on in NZ. They are very much mistaken as Chorus was sold off 2years ago now. Snap need to contact the Wholesale department and have them fix this up. As your provider they should be doing all the running around for you - not advising their customer to contact Telecom."