Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
114 posts

Master Geek

Subscriber

  # 965241 11-Jan-2014 21:21
Send private message

Kiwiownage: Mines fine now except it keeps dying for 5 seconds every 10-15 minutes :/


This frequent disconnect is the only issue I have really - speed is generally fine except for a few offshore sites - but that is likely congestion elsewhere.

423 posts

Ultimate Geek


  # 967008 14-Jan-2014 17:56
Send private message

Update time......

OK I changed my HONT twice last week as Snap suspected I had a faulty HONT. Also tried a new 7390 Fritzbox and also a 7340. After all this still no good, I still had the dropouts during downloading.

Left it back with Snap!

Came home last night and dropouts were the worst they have been, 12 dropouts in 20 mins. I sent the logs to Snap. VoIP phone dropped out, Netflix stopped streaming. Terrible.

Today I have switched back down to 100/50.

Happy to say my connection is back to normal, zero dropouts during downloads. I also consistently get the full speed on speediest, I found the 200mbps service quite erratic, I was literally getting 200mpbs one speediest and 60mbps the next.

Snap have some work to do on the 200/50 for sure but that's why it's a trial and I knew that when I went to the 200/50. I'm sure they will get to the bottom of it but I'll be staying on the 100/50 for now.

Thanks Snap for the prompt service in switching plans and as per usual great customer service. 

 
 
 
 


112 posts

Master Geek


  # 967034 14-Jan-2014 18:45
Send private message

I ended up switching back to 100/50 as well, although Chorus once again stuffed my order up so I was without internet for a day (twice in two weeks).

Other then that I guess things are back to normal (But I still can't even watch twitch.tv on low quality).

Also the hold times are getting ridiculous, I spent 2 hours on hold just to swap my plan back to 100/50. You guys seriously need to hire some more customer service reps

23 posts

Geek


  # 967055 14-Jan-2014 19:29
Send private message

Well you paid an extra month's service fee for downgrading to 100/50? According to their ToS:
http://www.snap.net.nz/support/content/18/165/en/lightwave-extreme-terms-%26-conditions.html

I have been running some torrents as uploading only for the last 2 days and surprisingly no dropouts
It seems only downloading makes the connection unstable

4204 posts

Uber Geek


  # 967078 14-Jan-2014 20:22
One person supports this post
Send private message

Why not just whack a different router in? Mikrotik for sub $150 could route 200Mbps.

I highly doubt it is the actual UFB product that is unstable. What are Snap's thoughts so far?

257 posts

Ultimate Geek


  # 967089 14-Jan-2014 20:46
Send private message

Snap is well aware of the disconnect problem and are trying to isolate exactly where the fault lies. There are numerous possibilities and the thought pattern at this stage, I believe, is a problem with the provisioning on Chorus's end, especially given the 100/50 works perfectly fine and stable with the same gear. As others have noted, the problem only occurs when downloading. I believe tests are being done currently in the residential field to rule out the Fritz!Box as the problem and also to run some more advanced diagnostics.

Like me, we're all keen to have this product up and running smoothly so hopefully the issue will be isolated and remedied shortly.




 

 

 


423 posts

Ultimate Geek


  # 974753 26-Jan-2014 19:14
One person supports this post
Send private message

Just wondering if there was any update from Snap or any users on this issue? I see vodafone are also offering 200mbps now I wonder if they will have any of the same issues.

 
 
 
 


114 posts

Master Geek

Subscriber

  # 974803 26-Jan-2014 20:29
Send private message

PoHq: Just wondering if there was any update from Snap or any users on this issue? I see vodafone are also offering 200mbps now I wonder if they will have any of the same issues.


I would be keen to know as well - now that I know it's happening I'm finding it quite annoying - especially as streaming doesn't seem to set it off.

23 posts

Geek


  # 978719 2-Feb-2014 00:07
Send private message

No improvements so far..
Still a great number of annoying downloading disconnections

22519 posts

Uber Geek

Trusted
Subscriber

  # 978720 2-Feb-2014 00:27
Send private message

So is it just people on the fritz seeing this or everyone? I'm thinking of ditching my fritz on vdsl for something reliable and this being the fritz would help validate that decision.




Richard rich.ms

'That VDSL Cat'
11018 posts

Uber Geek

Trusted
Spark
Subscriber

  # 978723 2-Feb-2014 00:32
Send private message

richms: So is it just people on the fritz seeing this or everyone? I'm thinking of ditching my fritz on vdsl for something reliable and this being the fritz would help validate that decision.
UFB issues and VDSL are rather different ild say..

long as you stick to the older firmwares, the fritz is rock solid on VDSL.. the new ones are absolutely unstable.  




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


2176 posts

Uber Geek

Trusted
Subscriber

  # 991483 20-Feb-2014 23:14
One person supports this post
Send private message

Anyone from Snap able to update us on how it's going resolving these issues?

21 disconnections today alone, 78 for the month so far. I'll have to look at switching back to the 100/50 if it keeps up, the last week or so has been noticeably worse.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


114 posts

Master Geek

Subscriber

  # 996653 28-Feb-2014 20:30
Send private message

Well fingers crossed it looks like things are fixed...solid connection with no dropouts for the last 42hrs, and 190Mbps down from Sydney, 60Mbps down from LA


423 posts

Ultimate Geek


  # 996658 28-Feb-2014 20:36
Send private message

Interesting. Thanks for letting us know. Can anyone else confirm this as I'd like to upgrade to 200 again. Anybody from Snap care to comment / confirm it's fixed.

Thanks.

870 posts

Ultimate Geek

Trusted

  # 996662 28-Feb-2014 20:39
Send private message

maslink: Well fingers crossed it looks like things are fixed...solid connection with no dropouts for the last 42hrs, and 190Mbps down from Sydney, 60Mbps down from LA



What hardware is that on? Fritzbox?

1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.