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114 posts

Master Geek

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  # 996679 28-Feb-2014 21:02
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What hardware is that on? Fritzbox?


Yes, running 6.03

776 posts

Ultimate Geek

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Snap Internet

  # 996681 28-Feb-2014 21:03
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Hi All,

We are still working on a complete fix for this issue, at present we are not provisioning customers back on the 200Mbps plan until its entirely resolved. However for existing users it should be working fine, if you are still having issues then we can downgrade you to another speed without any penalty. Hopefully we will have the plan ready again for service soon!

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

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^AT Ashleigh - Retail Marketing Coordinator



 
 
 
 


423 posts

Ultimate Geek


  # 996682 28-Feb-2014 21:05
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Ah. Looks like I won't be upgrading again then. Thanks for the clarification Snap. Please post back when it's available again. Cheers.

114 posts

Master Geek

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  # 996773 28-Feb-2014 23:38
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maslink: Well fingers crossed it looks like things are fixed...solid connection with no dropouts for the last 42hrs, and 190Mbps down from Sydney, 60Mbps down from LA


Or not. Sigh.





'That VDSL Cat'
11182 posts

Uber Geek

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Spark
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  # 996776 28-Feb-2014 23:46
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maslink:
maslink: Well fingers crossed it looks like things are fixed...solid connection with no dropouts for the last 42hrs, and 190Mbps down from Sydney, 60Mbps down from LA


Or not. Sigh.






sounds like progress none the less.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


114 posts

Master Geek

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  # 996777 28-Feb-2014 23:48
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sounds like progress none the less.


True...48hrs between dropouts is a huge improvement.

423 posts

Ultimate Geek


  # 1001748 9-Mar-2014 15:39
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Hey Snap!

Any update?

 
 
 
 


423 posts

Ultimate Geek


  # 1012751 25-Mar-2014 21:18
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Any progress update please Snap!

How are those left on the 200mbps going? Have the dropouts been resolved?

Thanks.

114 posts

Master Geek

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  # 1012764 25-Mar-2014 21:30
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Dropouts seem to be resolved...just had 20 days in a row connected.

776 posts

Ultimate Geek

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Snap Internet

  # 1012766 25-Mar-2014 21:35
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Hi All - Just checking to see when this will be made available, will post back soon!




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
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^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Zug

1 post

Wannabe Geek


  # 1012767 25-Mar-2014 21:36
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Yep, I'm still experiencing dropouts on my line.

2181 posts

Uber Geek

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  # 1012808 25-Mar-2014 22:23
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Yup me too, still having issues.




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423 posts

Ultimate Geek


  # 1012848 26-Mar-2014 06:17
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Thanks for the replies all. 

Looks like it doesn't matter when Snap! make it available again, if it's still dropping out not much point in getting it again.

Hopefully Snap! will post back not just about the availability but also the dropout issue which is still present.



423 posts

Ultimate Geek


  # 1023587 11-Apr-2014 20:19
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Well this is just great. The dropouts issue that plagued the 200mbps service trial are back. Only this time on my 100/50 connection.


30 posts

Geek


  # 1024635 13-Apr-2014 22:57
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i am on 30/10 UFB on Broadband PoP: SNAPDSL-AKL and have been getting similar issues too.. 


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