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490 posts

Ultimate Geek
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# 138024 17-Dec-2013 11:23
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Last Tuesday, I signed up on Pay Monthly with 2Degrees. At the moment, they're offering a 2GB bonus to customers signing up to Pay Monthly.
I was advised that the bonus would be applied no later than 72 hours after I signed up.
On Saturday, having not received the bonus, I gave the call centre a ring, and they told me that actually, my bonus would be applied the next time my plan rolled over. Even though this wasn't what I'd been advised, or what was advertised on the website, I wasn't too concerned because my plan was due to roll over today.
I have my regular new allocation of data for the month, but still no 2GB bonus.
I called the call centre back and they say they'll look into it and call me back by Thursday.
Since this is a standard promotion at the moment, it seems odd that it hasn't just been applied and I'm having to chase it up like this, and I'm wondering if anyone else has signed up and received their bonus as promised?




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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1531 posts

Uber Geek
+1 received by user: 269

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2degrees

  # 953656 17-Dec-2013 12:21
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Hi Jonathan

It should be added within 72 hours (3 working days). Please can you PM me your number so I can take a look.

Thanks
^POB



490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

  # 954019 18-Dec-2013 07:10
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I'm pleased to say that it's all sorted now and I have the additional 2GB, just in time for summer holidays.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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