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# 138111 20-Dec-2013 00:34
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Bought the cheap Y320 today from the warehouse just because...

Anyway. Registered for 2degrees. Logged into 2degrees world.

Gave personal details (which was not mentioned on the box as being a requirement)

Entered the scratch off stickers code and am told it is invalid even tried on another handset - same thing.

Anyone else have this happen? Resolution?




Richard rich.ms

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  # 955271 20-Dec-2013 08:40
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Hi Richard,

Can you please PM me the scratchy code and the mobile number you tried to apply it to? I'll then get this sorted for you.


^DH



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  # 955306 20-Dec-2013 09:25
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Can I get your email as I only have a picture of it on me.




Richard rich.ms

 
 
 
 


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  # 955309 20-Dec-2013 09:28
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Yes no problems, I've PM'd you the info :)

^DH



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  # 955998 21-Dec-2013 22:09
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The new code worked sweet as, got 60 mins of calling.

What would have been the cause of the first code not working? It wasnt scratched off the box at all when I got the phone/sim all wrapped together from the shop




Richard rich.ms

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  # 956381 23-Dec-2013 07:39
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From what I can tell the scratchy code was not added properly in our system originally, hence it didn't pick up on it when you entered it in.

Nice on the 60 minutes - hopefully should come in handy over the festive period :)


^DH

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# 957939 27-Dec-2013 12:41
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I have also been trying for two days to redeem codes that dont work


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  # 957944 27-Dec-2013 13:01
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nzcloud9: I have also been trying for two days to redeem codes that dont work



Hi nzcloud9,

Thanks for the PM with the info, i'll get onto this for you straight away.

^DH

 
 
 
 


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  # 957946 27-Dec-2013 13:13
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2DegreesCare:
nzcloud9: I have also been trying for two days to redeem codes that dont work



Hi nzcloud9,

Thanks for the PM with the info, i'll get onto this for you straight away.

^DH


This should now be resolved for you. Tried to PM with a few more details but looks like you have receive pm's turned off.

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  # 957956 27-Dec-2013 14:01
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thank you for your quick reply and help.

Have now claimed prices and my daughter is happy..

Peter

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  # 957965 27-Dec-2013 14:22
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Awesome news, I hope she got something nice :)

^DH

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