Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




442 posts

Ultimate Geek


#138523 7-Jan-2014 21:40
Send private message

Hoping a helpful and knowledgeable 2D staff member can help me out, so far the CSR's have been clueless. I have moved my number across from the vodafone network via the "bring my number" part of the 2D website. 2D say the port has been successfully completed, earlier this afternoon.

However if the A party is calling from the vodafone network, the call is been terminated to the old  (in a phone i have to give back) sim card. I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly? what is more confusing is a caller, has explained they received a "number not valid message", they tried again and got through, be it to the wrong phone as mentioned above.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
4553 posts

Uber Geek

Trusted
Lifetime subscriber

  #962785 7-Jan-2014 21:47
Send private message

Only one person can fix this - JohnR! He knew everything about vodafone inside out!





19282 posts

Uber Geek
Inactive user


  #962786 7-Jan-2014 21:48
Send private message

Ports do take a few hours to complete from start to finish

 
 
 
 




442 posts

Ultimate Geek


  #962803 7-Jan-2014 21:57
Send private message

Even though 2D say IPMS, show's the SOM as closed?

5335 posts

Uber Geek

Trusted
Lifetime subscriber

  #962924 8-Jan-2014 06:43
Send private message

johny99: Even though 2D say IPMS, show's the SOM as closed?


It has to be completed by each carrier individually. Even though *we* may have completed the port, the other carrier(s) may not have. Sounds more like something went wrong on the Vodafone side, though - occasionally it does happen (to everyone). John should be able to get it sorted out for you.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




442 posts

Ultimate Geek


  #963016 8-Jan-2014 09:28
Send private message

is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).

19282 posts

Uber Geek
Inactive user


  #963047 8-Jan-2014 09:44
Send private message

johny99: is it not the responsibility of the gsp, to sort? as I am not the customer of Vodafone (johnr).


Yes you are a 2D customer but I can took a look at our side if you wish, DM me your mobile number

SaltyNZ (Simon) and I personally know one another as he use to work for Vodafone

John

5335 posts

Uber Geek

Trusted
Lifetime subscriber

  #963072 8-Jan-2014 10:08
Send private message

And if it looks like it's 2d, John will let me know and I'll get it dealt with here.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 


19282 posts

Uber Geek
Inactive user


  #963093 8-Jan-2014 10:28
Send private message

johny99 your mobile number has never been active on Vodafone NZ



442 posts

Ultimate Geek


  #963124 8-Jan-2014 10:58
Send private message

more using the Vodafone network through a mvno.

19282 posts

Uber Geek
Inactive user


  #963158 8-Jan-2014 11:46
Send private message

johny99: more using the Vodafone network through a mvno.


That maybe the case but providing accurate INFO is better cause JohnR has a look he can't find anything, Until I dig deeper

4553 posts

Uber Geek

Trusted
Lifetime subscriber

  #963651 9-Jan-2014 05:26
Send private message

johny99: more using the Vodafone network through a mvno.


so, it is the mvno responsibility, not vodafone.. right?





2200 posts

Uber Geek


  #963656 9-Jan-2014 07:19
Send private message

So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!




Location: Dunedin

 


BTR

1522 posts

Uber Geek


  #963669 9-Jan-2014 08:35
Send private message

andrewNZ: So has the OP caused this themselves by telling 2degrees they were with Vodafone when they actually weren't !?!



Thats how I'm reading this as well...  Good thing "The customer is always right"



442 posts

Ultimate Geek


  #963675 9-Jan-2014 08:44
Send private message

the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.

933 posts

Ultimate Geek


  #963687 9-Jan-2014 09:09
Send private message

johny99: the correct provider was selected, never said I was with Vodafone, I said I was on their network. 2D have come to the party, progress has been made.


But you said in your your OP "I have moved my number across from the vodafone network" And asked "I am wondering if vodafone has not updated their switch, to therefore route the call off to 2D correctly?" So how does anyone from what you said no think you were a Vodafone customer.

If you wanted help make to life easy you could have said "I have ported my number from "xxxx" to 2degrees " then explained the issues you were having.






 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.