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380 posts

Ultimate Geek
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# 138713 14-Jan-2014 15:22
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Does anyone know what time of day Snap data usage for the month is reset, and starts the new month?
My Snap fibre billing cycle is 15 Dec 2013 - 15 Jan 2014, does this mean my current month finishes and new data is available from:
- 12:00am 15 Jan
- 12:00pm 15 Jan
- Some other time?

Thanks

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187 posts

Master Geek
+1 received by user: 14


  # 966889 14-Jan-2014 15:30
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mine is 4PM on the 16th each month.

62 posts

Master Geek
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  # 966890 14-Jan-2014 15:31
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I would assume it is 12am if you got that date range from your account page under you plan.

My account shows 5:00pm 14 Dec 13 - 5:00pm 14 Jan 14. I believe this is because we where first connected at 4:57pm because it was 4:57pm for a couple of years.

As to if it's the 14th - 15th or 15th - 14th. Try asking snap or wait until tomorrow to find out.

 
 
 
 


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Uber Geek
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  # 966891 14-Jan-2014 15:31
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Most likely new month will start exactly on 12:00am 15 Jan and your monthly data usage should be reset.




577 posts

Ultimate Geek
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Internet by Design

  # 966893 14-Jan-2014 15:33
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It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.




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380 posts

Ultimate Geek
+1 received by user: 41


  # 966895 14-Jan-2014 15:36
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danielfaulknor: It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.


Thanks, I was looking at the wrong page on the Snap site, doh!
URL "/summary" does in fact show the time of 7pm.
I was looking at URL "/summary/baseplan/", which did not have a time.

Thanks! :)

776 posts

Ultimate Geek
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Snap Internet

  # 966918 14-Jan-2014 15:48
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Hi All,

I think this has already been answered! but just to confirm it’s the start of the hour at which your account was activated.

Thanks,
TheRalph




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