Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5


112 posts

Master Geek
+1 received by user: 5


  # 977718 30-Jan-2014 22:42
Send private message

Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T

'That VDSL Cat'
10401 posts

Uber Geek
+1 received by user: 2500

Trusted
Spark
Subscriber

  # 977720 30-Jan-2014 22:44
Send private message

Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




112 posts

Master Geek
+1 received by user: 5


  # 977725 30-Jan-2014 22:46
Send private message

hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up

'That VDSL Cat'
10401 posts

Uber Geek
+1 received by user: 2500

Trusted
Spark
Subscriber

  # 977731 30-Jan-2014 23:01
Send private message

Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


3344 posts

Uber Geek
+1 received by user: 1089

Trusted
Vocus

  # 977732 30-Jan-2014 23:03
One person supports this post
Send private message

hio77:
Kiwiownage:
hio77:
Kiwiownage: Yeah so Its def something on my end...

I guess I'll brave the phones tomorrow.... Hopefully i don't get told to send in tracerts and then 2weeks later receive an email asking what these tracerts are for (has happened twice)

T_T


do you quote your referance number at all when you send them in?

backstory often helps encase it gets pushed up the chain..


I always give them my customer id :/ shouldn't they record the info about my call/issue onto my account when I ring up


they should, but it always helps to give clear indication that your sending traces for a certain issue. otherwise you could be starting a new issue all together for them to look at.


Absolutely.  Either a ticket ref # from the call, or better yet that AND put in some text about the issue (describe it again) in the email.  Help your ISP to help you :)



112 posts

Master Geek
+1 received by user: 5


  # 977806 31-Jan-2014 08:25
Send private message

I don't even kno how to explain the issue to the CSR, basically do i just say that my "everything" is terrible and has been terrible for weeks? It's not just twitch, its almost like congestion... But there shouldn't be congestion on fiber right..?

256 posts

Ultimate Geek
+1 received by user: 43


  # 977812 31-Jan-2014 08:35
Send private message

What speeds are you getting from speedtest.net?




 

 

 


 
 
 
 




112 posts

Master Geek
+1 received by user: 5


  # 977816 31-Jan-2014 08:39
Send private message

cjmchch: What speeds are you getting from speedtest.net?


Taken @ 8:30 am
https://www.speedtest.net/my-result/3270857266 - International

Local speeds are fine.

'That VDSL Cat'
10401 posts

Uber Geek
+1 received by user: 2500

Trusted
Spark
Subscriber

  # 977965 31-Jan-2014 11:45
Send private message

you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




112 posts

Master Geek
+1 received by user: 5


  # 978001 31-Jan-2014 12:23
Send private message

hio77: you may struggle to get a tech that understands exactly what twitch is.. just explain as you have here, and go through all the tests with them..


on the off thought, are you streaming over wifi?


Nah on cable. Its not just twitch, it's all international traffic :(



112 posts

Master Geek
+1 received by user: 5


  # 978003 31-Jan-2014 12:24
Send private message

On hold now, hopefully it doesn't take an hour :|



112 posts

Master Geek
+1 received by user: 5


  # 978022 31-Jan-2014 12:43
Send private message

Can someone do a speedtest to LA America, just so i can get a comparison?

Preferably on 100/50, or even vdsl

'That VDSL Cat'
10401 posts

Uber Geek
+1 received by user: 2500

Trusted
Spark
Subscriber

  # 978027 31-Jan-2014 12:47
One person supports this post
Send private message

https://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




112 posts

Master Geek
+1 received by user: 5


  # 978036 31-Jan-2014 12:55
Send private message

hio77: https://www.speedtest.net/my-result/3271297830

California internet soultions, LA server. (50/10 vdsl)



Thanks!

https://www.speedtest.net/my-result/3271307632 

Snaps lodged a fault with chorus so hopefully it gets sorted :)

'That VDSL Cat'
10401 posts

Uber Geek
+1 received by user: 2500

Trusted
Spark
Subscriber

  # 978037 31-Jan-2014 12:57
Send private message

still should be able to stream a 3mbit stream perfectly fine on that..

certainly odd.. your latency is so much higher too..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.