Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5


112 posts

Master Geek


  # 979725 3-Feb-2014 21:17
Send private message

hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..


You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|

'That VDSL Cat'
11546 posts

Uber Geek

Trusted
Spark
Subscriber

  # 979759 3-Feb-2014 22:30
Send private message

Kiwiownage:
hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..


You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|


i had to call them the other day, didnt even wait in the queue.. you must call at really bad times..

generally snap are pretty good with their service, and if they slack, just become persistent..


pretty sure when i was having connection issues, every CSR knew me or my line by the end of it..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




112 posts

Master Geek


  # 979862 4-Feb-2014 07:19
Send private message

hio77:
Kiwiownage:
hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..


You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|


i had to call them the other day, didnt even wait in the queue.. you must call at really bad times..

generally snap are pretty good with their service, and if they slack, just become persistent..


pretty sure when i was having connection issues, every CSR knew me or my line by the end of it..


I work 8-6 most days and when I get home calling up snap is the last thing on my mind :(.

I've already rung at least 3 times about my issue T_T

824 posts

Ultimate Geek

Trusted

  # 979913 4-Feb-2014 09:36
Send private message

Perhaps try emailing them, that way you don't need to wait and they'll still have a ticket in their system?
In it explain that you're having trouble streaming twitch.tv but others on snap have no problems. You could also direct them to this thread.
The twitch.tv IP range seems to be 199.9.248.0 - 199.9.255.255. I'm not sure if they have other IPs or not, but whenever I stream from them the data seems to come from within that range.



112 posts

Master Geek


  # 980225 4-Feb-2014 17:15
Send private message

Lorenceo: Perhaps try emailing them, that way you don't need to wait and they'll still have a ticket in their system?
In it explain that you're having trouble streaming twitch.tv but others on snap have no problems. You could also direct them to this thread.
The twitch.tv IP range seems to be 199.9.248.0 - 199.9.255.255. I'm not sure if they have other IPs or not, but whenever I stream from them the data seems to come from within that range.


I did that on Thursday :/
still nothing yet, It's not just twitch tv, its all international traffic. 



112 posts

Master Geek


  # 980861 5-Feb-2014 17:18
Send private message

Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?

259 posts

Ultimate Geek


  # 980883 5-Feb-2014 17:35
One person supports this post
Send private message

Kiwiownage: Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?


Have you considered Private Messaging 'Ralph from Snap'. He/They seem to be most helpful normally.

http://www.geekzone.co.nz/user_public.asp?user_id=36632




 

 

 


 
 
 
 




112 posts

Master Geek


  # 980887 5-Feb-2014 17:37
Send private message

cjmchch:
Kiwiownage: Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?


Have you considered Private Messaging 'Ralph from Snap'. He/They seem to be most helpful normally.

h,[url]ttp://www.geekzone.co.nz/user_public.asp?user_id=36632


I'll give it a go, thanks!

but seriously I shouldn't have to go to this much effort just to have usable internet :| isn't that what I'm paying snap for :|



112 posts

Master Geek


  # 984298 11-Feb-2014 17:18
Send private message

Got sent a whole new fritzbox, no change.

Love being able to stream only low quality on a 100mbs connection.
Tried to ring them but of course high call volumes, don't feel like waiting an hour to get my 4week old issue "worked on"

'That VDSL Cat'
11546 posts

Uber Geek

Trusted
Spark
Subscriber

  # 984326 11-Feb-2014 17:56
Send private message

well thats progress, its not your fritz clearly.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




112 posts

Master Geek


  # 984332 11-Feb-2014 18:02
Send private message

hio77: well thats progress, its not your fritz clearly.


Yeah I guess thats atleast something :)

Images etc are actually loading like I'm on dial up, chunk by chunk... Making me all nostalgic for the old days

'That VDSL Cat'
11546 posts

Uber Geek

Trusted
Spark
Subscriber

  # 984353 11-Feb-2014 18:27
Send private message

odd, really does sound like something internal to your network or a port configuration...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


259 posts

Ultimate Geek


  # 984362 11-Feb-2014 18:35
Send private message

Some of the basic stuff that is often overlooked, if you haven't already tried.

How much HDD space do you have on the drive that holds your temp downloads folder - make more available
Clear your cache
Empty your HDD temp folder out
Checked your RAM?
Turned off IPv6




 

 

 




112 posts

Master Geek


  # 984400 11-Feb-2014 19:32
Send private message

cjmchch: Some of the basic stuff that is often overlooked, if you haven't already tried.

How much HDD space do you have on the drive that holds your temp downloads folder - make more available
Clear your cache
Empty your HDD temp folder out
Checked your RAM?
Turned off IPv6


Its not pc specific as I've tried it on both of my pcs and 3 laptops.

Tried ipv6 aswel but didn't do anything.

Thanks for the suggestions though!

edit: also its not just twitch, it takes ages to load anything, even facebook is super sluggish...

youtube is fine though, maybe because they cache it?

259 posts

Ultimate Geek


  # 984468 11-Feb-2014 20:22
Send private message

Just as a thought, have you tried using a free DNS servers - change the settings in your router under internet/account/dnsserver.

List > http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm




 

 

 


1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.