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112 posts

Master Geek


  # 984466 11-Feb-2014 20:20
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Yay I'm through... took around 50~ minutes

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  # 984473 11-Feb-2014 20:24
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Galaxy S8

 

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  # 984487 11-Feb-2014 20:26
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Kiwiownage:
pchs: Call Centres will always be busier at late afternoon/night, Snap's is 24/7 so if you call early morning or outside of peak hours you are bound to get through alot quicker.

Why dont you just use the Call Back? I've just called them now and its prompted me to use this straight away, it also keeps your place in the queue.


It didn't ask me to leave my number :/


The PABX should recognise your Caller ID so you shouldn't need to leave your number.

112 posts

Master Geek


  # 984490 11-Feb-2014 20:31
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DjShadow:
Kiwiownage:
pchs: Call Centres will always be busier at late afternoon/night, Snap's is 24/7 so if you call early morning or outside of peak hours you are bound to get through alot quicker.

Why dont you just use the Call Back? I've just called them now and its prompted me to use this straight away, it also keeps your place in the queue.


It didn't ask me to leave my number :/


The PABX should recognise your Caller ID so you shouldn't need to leave your number.


No I mean it never asked me if I wanted to leave my number to be called back, just put me straight into the hold queue.

234 posts

Master Geek


  # 984514 11-Feb-2014 21:12
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I got through to Snap straight away when I phoned yesterday afternoon (~3pm). Don't think I've ever been on hold for more than 5 minutes.

3 posts

Wannabe Geek


  # 994269 25-Feb-2014 16:44
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32 minute and still waiting. I cant seem to find any feedback on snap support. never dealt with them previously but they seem to have pretty bad support. anyone had dealings with snap support?

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Ultimate Geek

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Snap Internet

  # 994275 25-Feb-2014 16:58
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Hi a02arifa

Yes we are here! at the moment the current hold times are really high, there have been quite a few faults around due to bad weather which have certainty taken their toll. We will be back to normal call times very soon, but you might be best to try us outside of high volume times (4-7pm) we are open 24/7/365

Unfortunately our call-back function is temporally out of service too! this will be fixed soon, but if you PM us we can give you a call back

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



 
 
 
 


3 posts

Wannabe Geek


  # 994279 25-Feb-2014 17:12
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Thanks Ralph,
at least someone is monitoring the forum which is good. 58 min and still no answer but I have a place in the queue. my question is really easy as well. just seems a bit of overkill to have to spend an hour on a call to get a simple reply.
my 2 cents feedback: there is no way to reset your password which is a very simple piece of code. instead I have to wait over an hour to have someone help me login. I can find many better ways to spend mine and snaps support teams time.

3 posts

Wannabe Geek


  # 994296 25-Feb-2014 17:29
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1 hour 16 min wait and it took less than 1 min to sort it out...

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