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268 posts

Ultimate Geek


  #984713 12-Feb-2014 07:59
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2.5 Months since my Order.

After 2 months I received a txt from snap to say things have moved to the provisioning team.

Week later my order was cancelled because I had not yet sent in the ROW form.

I have just now sent in the ROW form and expect to start at the end of the queue.

So far it's looking to be ~5 months.

Having any sort of consent pprocess to go through really seems to screw up the system.





16203 posts

Uber Geek

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  #984715 12-Feb-2014 08:07
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bonkas: Having any sort of consent pprocess to go through really seems to screw up the system.


Not following the consent process probably doesn't help!

 
 
 
 


802 posts

Ultimate Geek

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  #984747 12-Feb-2014 09:06
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If your LFC is UFF and you're in Tauranga, expect a 3-4 week wait for SDUs. Even longer for ROW/MDUs.



234 posts

Master Geek


  #984779 12-Feb-2014 09:17
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myfullflavour: If your LFC is UFF and you're in Tauranga, expect a 3-4 week wait for SDUs. Even longer for ROW/MDUs.


Are you able to shed some light on why this is the case? No wonder only a handful of people have signed up to fibre.

268 posts

Ultimate Geek


  #984793 12-Feb-2014 09:46
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timmmay: Not following the consent process probably doesn't help!


My issue was I had the form filled in ready to go as I knew I would need it at some point, I was never advised where or when to send it in and my order got cancelled due to not receiving consent within 24 hours.

So Im sitting in the back of the bus at the moment waiting for the process to start again most likely.

Has anyone had thier fibre connected in the Waikato region by UFF and can give a ETA of thier install?





4564 posts

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  #984963 12-Feb-2014 11:45
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expression:
myfullflavour: If your LFC is UFF and you're in Tauranga, expect a 3-4 week wait for SDUs. Even longer for ROW/MDUs.


Are you able to shed some light on why this is the case? No wonder only a handful of people have signed up to fibre.


Umm probably because there is way more than 'a handful' of sign ups. The boys are busy as.

Most of the waiting time will be to do with the consent for civil work. That is the biggest hurdle.

If the duct to the property is good and house is relatively easy to wire an entire section can be done in one day with two guys working on it. However, this is just not the case with most installs.

534 posts

Ultimate Geek

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  #984981 12-Feb-2014 12:18
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Ordered on/ around 12/12/13, install occurred on 30/12/13 and took all day. This was with Snap & Chorus in the Wellington region.




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


 
 
 
 


424 posts

Ultimate Geek

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  #985006 12-Feb-2014 12:42
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9 days with Chorus & Telecom.

189 posts

Master Geek


  #985041 12-Feb-2014 13:32
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6 days for me from the start of the order to Internet up and running.
This is with Snap & Enable in Christchurch.

307 posts

Ultimate Geek


  #986384 12-Feb-2014 21:00
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Single dwelling 5-10 days
Small MDU (2/3 units) ~2 months
Large MDU (3+ levels/units) ~3-6 months maybe longer if the consents are difficult to obtain.




Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

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Ultimate Geek

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  #986428 12-Feb-2014 21:44
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chevrolux:
expression:
myfullflavour: If your LFC is UFF and you're in Tauranga, expect a 3-4 week wait for SDUs. Even longer for ROW/MDUs.


Are you able to shed some light on why this is the case? No wonder only a handful of people have signed up to fibre.


Umm probably because there is way more than 'a handful' of sign ups. The boys are busy as.

Most of the waiting time will be to do with the consent for civil work. That is the biggest hurdle.

If the duct to the property is good and house is relatively easy to wire an entire section can be done in one day with two guys working on it. However, this is just not the case with most installs.


It's not even the time it takes to get the physical work done.

We've placed plenty of SDU orders which can physically be turned around in less than half a day. One guy does the civil thrusting under the lawn, the other does the internal work and sorts out the cabinet patching when the fibre gets blown through.

The issue in Tauranga (and to an extent in Hamilton) is there is far too many orders being placed than the "system" can handle.

It's been like that since the middle of the year. The LFC keeps employing more people, the amount of orders continues to grow.

And we don't even have Telecom/Vodafone selling here yet!

341 posts

Ultimate Geek

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  #986527 13-Feb-2014 00:54
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myfullflavour: The issue in Tauranga (and to an extent in Hamilton) is there is far too many orders being placed than the "system" can handle. 


Agreed. It seems like a procedural/management issue rather than one of insufficient manpower. We had three different groups of Transfield contractors come and look at the house, each one completely unaware somebody had already been out, and not one of them ever actually came back to do the work. Had to escalate it to management folk at Snap who got one of the UFF management folk to call me directly and sort it out. There were some choice words said about Transfield's performance.

118 posts

Master Geek

Subscriber

  #986968 13-Feb-2014 20:08
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expression: How long did it take to get your UFB installed from the date you placed your order?

I placed an order 2 weeks ago but I'm still waiting to be given a date by Ultra Fast Fibre. The Snap reps I've talked to seem to think it takes 5 working days for a date of install to be given by UFF.


Around 5 days, but I had to push them back by 2 days because I was out of town...actual install took around 5 hours (overhead install, so probably a bit easier)

This was in April 2013, Timaru - so different LFC, and a lot earlier in the rollout.

4741 posts

Uber Geek


  #986974 13-Feb-2014 20:26
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expression: How long did it take to get your UFB installed from the date you placed your order?

I placed an order 2 weeks ago but I'm still waiting to be given a date by Ultra Fast Fibre. The Snap reps I've talked to seem to think it takes 5 working days for a date of install to be given by UFF.


took about 9 days from request to go-live.Here in tga. With snap.


4741 posts

Uber Geek


  #986977 13-Feb-2014 20:33
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myfullflavour:
chevrolux:
expression:
myfullflavour: If your LFC is UFF and you're in Tauranga, expect a 3-4 week wait for SDUs. Even longer for ROW/MDUs.


Are you able to shed some light on why this is the case? No wonder only a handful of people have signed up to fibre.


Umm probably because there is way more than 'a handful' of sign ups. The boys are busy as.

Most of the waiting time will be to do with the consent for civil work. That is the biggest hurdle.

If the duct to the property is good and house is relatively easy to wire an entire section can be done in one day with two guys working on it. However, this is just not the case with most installs.


It's not even the time it takes to get the physical work done.

We've placed plenty of SDU orders which can physically be turned around in less than half a day. One guy does the civil thrusting under the lawn, the other does the internal work and sorts out the cabinet patching when the fibre gets blown through.

The issue in Tauranga (and to an extent in Hamilton) is there is far too many orders being placed than the "system" can handle.

It's been like that since the middle of the year. The LFC keeps employing more people, the amount of orders continues to grow.

And we don't even have Telecom/Vodafone selling here yet!



telecom will lose whole cities. 

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