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2169 posts

Uber Geek


# 140805 20-Feb-2014 18:01
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When downloading demos and occasionally when playing multiplayer, my Xbox 360 is causing my Internet to disconnect.

It'll be downloading away, then stop and after a few seconds disconnect from Xbox Live, a check of the event log in the FritzBox shows the Internet was disconnected and then reconnected at the time the download stopped, but the Xbox doesn't reconnect automatically and I have to reconnect to Xbox Live manually. This only ever happens when I use the Xbox. I've been using it most of the afternoon and have had about a dozen disconnections so far, pretty much makes it unusable unless I'm playing single player. I'd say about every 7-8 minutes this happens when the Xbox is actively accessing the network.

It's normally connected by Ethernet, but whether it's wired or wireless it makes no difference.

I have tried putting the Xbox in the DMZ, I've tried disabling IPv6, but nothing makes a difference.

I've used the same Xbox with Orcon, Telecom, and Vodafone with the same network setup in the past and never had this issue, so I have to assume it's something related to the FritzBox.

I'm on Snap's 200/50 fibre plan.

Any suggestions?!

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256 posts

Ultimate Geek

  # 991290 20-Feb-2014 18:25
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The issue isn't your XBox, it's a problem that SNAP are working to resolve that seems to be affecting those on the 200/50 plan.

Discuss directly with SNAP and research back in this forum in the 200/50 thread and others.




2169 posts

Uber Geek


  # 991475 20-Feb-2014 23:01
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Ah yes there is the thread already about the 200/50 issues, so my Xbox issue is just an extension of that - I didn't search the forum hard enough!

(Mods feel free to lock or delete this thread, I didn't look hard enough before posting this and if I did I would have seen the 200/50 thread and wouldn't have started this one!)

iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV HD | Apple Watch Series 4 44mm (Space Grey)

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