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  # 998404 3-Mar-2014 20:42
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hio77: when 5ms is normal, going up to 25~35ms at peak time, i see as completely unacceptable ...

It's all in the mind you know ...
I would be delighted to have such good ping times (I have an excellent 130/10Mbps cable connection).




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  # 998410 3-Mar-2014 20:53
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RalphFromSnap: Hi Troy,

We have investigated and don't think its our network causing this, its possible that it might be local congestion on the ISAM backhaul. We have logged a fault with Chorus and will keep you up to date!

Thanks,
TheRalph


awesome, ill take by naming me the ticket was noted too :)


progress is the main thing i like to hear! i expect it wont be a very fast fix, but long as things are getting looked into, not alot to do but wait right?!

given the likely hood that others are also seeing it, i suspected it wasnt my ISAM in particular however...








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  # 998414 3-Mar-2014 21:00
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Sideface:
hio77: when 5ms is normal, going up to 25~35ms at peak time, i see as completely unacceptable ...

It's all in the mind you know ...
I would be delighted to have such good ping times (I have an excellent 130/10Mbps cable connection).


its not only the increase, but also the fact that its heavily jittery which isnt great by any respects for real time activity.

being 130/10, ild say your on cable. that is a technology that i personally have not played with, nor dealt with enough to proclaim i know the latency profiles of it. i keep a close eye on my line, to be sure i keep that low latency profile..


ild happily take a slight in latency increase over jitter. but as it stands, between about 8 and 11, gaming is off the books for me :/




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  # 999091 4-Mar-2014 21:27
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Hi All,

Just to help us further can you post your City and Suburb?

 

Thanks,
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

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Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



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  # 999433 5-Mar-2014 13:40
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I'm connected to the MTL exchange.



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  # 1000384 6-Mar-2014 20:21
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might be jumping a little soon, but while its a litte jittery still, 10000% better today!


the downtime spike, im not sure what caused that, it was 4 sets of 5 pings failing outright. graph is slightly averaged (5 min intervals to kill little spikes of jitter so the peak time is a bit more obvious.)

few spikes outside of peak, are downloads. so ignore them.




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  # 1000404 6-Mar-2014 22:23
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hio77: might be jumping a little soon, but while its a litte jittery still, 10000% better today!

the downtime spike, im not sure what caused that, it was 4 sets of 5 pings failing outright. graph is slightly averaged (5 min intervals to kill little spikes of jitter so the peak time is a bit more obvious.)

few spikes outside of peak, are downloads. so ignore them.


 just today, 60 second average.

spoke a little too soon, sept in after about 8.20, still not as bad though! and started later! so its improving none less!




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  # 1000998 7-Mar-2014 20:47
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Pings to 111.69.17.16 are currently hovering between 20ms (normal) and 200ms. 8:47pm.



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  # 1001003 7-Mar-2014 20:53
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Lorenceo: Pings to 111.69.17.16 are currently hovering between 20ms (normal) and 200ms. 8:47pm.







seems reasonably happy on my side right now, although jitter is picking up a tiny bit.


 spoke too soon.




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  # 1001937 9-Mar-2014 23:09
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looked in the clear yesterday, but being weekend, i suspect whatever link is loaded simply didnt have as much load on it.



anyway, updated graph since graphing everything.




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  # 1003007 11-Mar-2014 20:48
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Still ongoing.



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  # 1003029 11-Mar-2014 21:24
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yep, seems a little heavier tonight too.




hopefully snap will have some input to give at some point... im atlest curious as to a definite answer on where the issue is with.. given the rather broad response given earlier on.




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  # 1004558 12-Mar-2014 21:11
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My connection:

The higher average from 1am-10am is due to uploads.

Another Snap connection in Auckland:


And another:



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  # 1004563 12-Mar-2014 21:15
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seems to be a rolling increase in snap connections with the issue..

i assume snap have been forwarded details of the other two connections there?

last few hours.




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  # 1006138 15-Mar-2014 13:17
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woke up to this today.



so.. gaming is out for the day eh :/


i hate you weather!




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