Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




28 posts

Geek


Topic # 142742 23-Mar-2014 11:48
Send private message

I got charged $600 yesterday for using 2gb of data within the space of a couple of hours. 

I have auto updates turned off for apps.
I have software update only when wifi is on.

I rang 2degrees 3 times and they weren't helpful, blaming me for everything.

I know how much data I use on my phone. They keep telling me that it caused by an app running in the background. Which is not possible no app uses 2gb's of data in a couple of hours.

I managed to get them to waive part of the payment but i still have to pay $80 after being on the phone all morning. I feel i shouldn't pay anything at all.

Anyone had similar problems? or know what could have caused this issue?

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
4301 posts

Uber Geek
+1 received by user: 1815

Trusted
Subscriber

  Reply # 1011297 23-Mar-2014 11:59
5 people support this post
Send private message

I'm sorry to say, but the system doesn't generally just make stuff up. Are you sharing data with someone else? What apps do you have on your phone? In particular, any audio/video streaming or VoIP clients?




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


1571 posts

Uber Geek
+1 received by user: 251

Subscriber

  Reply # 1011305 23-Mar-2014 12:10
4 people support this post
Send private message

Salty do you not think this underlines a fundamental problem with the charging for casual data?  Not saying this a 2degrees only issue, but $500 for 1GB of traffic that wasnt pre-agreed to on the casual overuse rates... How do you sleep at night?

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


28 posts

Geek


  Reply # 1011309 23-Mar-2014 12:22
Send private message

Not sharing data with anyone, i have viber, thats about it. But this problem hasn't occurred before the whole time ive been on 2 degrees. Surely they could track my data usage patterns and see that something wasnt right.

4301 posts

Uber Geek
+1 received by user: 1815

Trusted
Subscriber

  Reply # 1011310 23-Mar-2014 12:25
3 people support this post
Send private message

itxtme: Salty do you not think this underlines a fundamental problem with the charging for casual data?  Not saying this a 2degrees only issue, but $500 for 1GB of traffic that wasnt pre-agreed to on the casual overuse rates... How do you sleep at night?


The subtleties of pricing are not something I'm going to get into. I'm an engineer: I don't make those decisions. The prices are very clear in the terms and conditions, and customer care have been pretty fair - OP has said all but $80 of his bill has been waived. The same thing happens if you accidentally leave the hose on for three days, or the heater. It sucks, but it's life.

That said, if OP does send me through his details and a list of apps, I may be able to point him in the right direction and save him from another unexpected big bill. But I may not - we don't log the details of what applications subscribers are using unless they are under active investigation (that is, with their permission). Otherwise we just log the volume, because that's all we need for charging purposes.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


440 posts

Ultimate Geek
+1 received by user: 135


  Reply # 1011311 23-Mar-2014 12:26
Send private message

If you have an android phone (not sure if this is possible on iOS too?) you can go into the mobile data part of the settings and it will tell you exactly how much data each app has used, allowing you to find the culprit.

-A.

4301 posts

Uber Geek
+1 received by user: 1815

Trusted
Subscriber

  Reply # 1011312 23-Mar-2014 12:26
5 people support this post
Send private message

isaiahp: Not sharing data with anyone, i have viber, thats about it. But this problem hasn't occurred before the whole time ive been on 2 degrees. Surely they could track my data usage patterns and see that something wasnt right.


Well, we do have spend control. That's what it's for.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


2902 posts

Uber Geek
+1 received by user: 1323


  Reply # 1011317 23-Mar-2014 12:49
Send private message

What device & OS?




Always be yourself, unless you can be Batman, then always be the Batman



4384 posts

Uber Geek
+1 received by user: 819

Trusted
Lifetime subscriber

  Reply # 1011322 23-Mar-2014 13:01
Send private message

I agree with SaltyNZ - 100%

You should setup the 'Spend Control' which has been available on 2Degrees for sometime now. I found this useful in the past when roaming (I am not with 2Degrees at the moment). 

If you think you are lucky, contact the media - they love this story and you *may* get a few hundreds off.





6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 1011325 23-Mar-2014 13:10
Send private message

isaiahp: I got charged $600 yesterday for using 2gb of data within the space of a couple of hours. 

I have auto updates turned off for apps.
I have software update only when wifi is on.

I rang 2degrees 3 times and they weren't helpful, blaming me for everything.

I know how much data I use on my phone. They keep telling me that it caused by an app running in the background. Which is not possible no app uses 2gb's of data in a couple of hours.

I managed to get them to waive part of the payment but i still have to pay $80 after being on the phone all morning. I feel i shouldn't pay anything at all.

Anyone had similar problems? or know what could have caused this issue?


It is entirely possible for an app to use 2GB in a couple of hourse. for example, and email stuck in your outbox which is constantly trying to resend,  icloud syncing, dropbox etc etc, or even just a rogue app poorly designed (more common on android)

I think you are very lucky to have most of the bill waived. 2Degrees have spend control limits on postpaid, and the pricing is pretty clear.  There is also prepaid if you want to have full control over your spend.

Good luck trying to get the water company to waive your bill if you leave your garden hose on all night.


Mad Scientist
18119 posts

Uber Geek
+1 received by user: 2273

Trusted
Lifetime subscriber

  Reply # 1011330 23-Mar-2014 13:21
Send private message

+1 for spend control

247 posts

Master Geek
+1 received by user: 38


  Reply # 1011337 23-Mar-2014 13:33
Send private message

I have recently had the exact same thing.

All my data, about 4GB, disappeared in about 2 hours.

When I rang 2Degrees to say the CSO was less than helpful was an understatement. All he offered to do was to help me buy another data pack. It wasn't till i asked him to put me onto someone who could cancel my account the something actually got sorted. This person thankfully pointed me in the right direction to get it sorted.

In my case it was a app that went wild, but as I had shared devices I had no way of telling which one it was. So I ended up with a $200 bill. 

Also had the situation that I appeared to use all my National Data, even when it appeared to me that I was connected to the 2Degrees network NOT roaming onto Vodafone. Once again when I rang to ask what was going on the CSO was less than helpful. He suggested that even though my phone was indicating that I was on 2Degrees I was in fact roaming for Data only?? When I asked how I could tell that this was happening he couldn't tell me. All he could suggest was driving down the road where there was a 2Degrees tower. Gee thanks for that, that was real helpful!! And given that that tower was the closet to me I was pretty sure I was connected to it anyway!!

Oh well won't happen again as I have moved back to Vodafone.




 



28 posts

Geek


  Reply # 1011341 23-Mar-2014 13:45
Send private message

I have spend control now set to $1.

Even my phone says under 'data usage' that i have only used around 300mb of data in the last month and I have a data warning (set by my phone) at 1gb which never alerted me??? 
Nothing adds up. If i was to use 2gb of data wouldnt it say under my data usage thats how much i've used? I know its not 100% accurate but that's a big difference to have 2 whole gigabytes of data run out of my phone without any trace.


I checked each app and youtube used the most with 144mb then instagram with 80mb, then a bunch of other apps used small amounts.


I'm using a samsung s3. I have no icloud or any cloud storage backup. 

Just to clarify this has never happened before.









2098 posts

Uber Geek
+1 received by user: 522


  Reply # 1011351 23-Mar-2014 14:07
Send private message

Isaiahp,

 

 

 

Was this an android phone?

 

 

 

If so look in your settings and then data usage. It will tell you which apps used data and how much

13799 posts

Uber Geek
+1 received by user: 1717


  Reply # 1011352 23-Mar-2014 14:07
Send private message

isaiahp: I have spend control now set to $1.

Even my phone says under 'data usage' that i have only used around 300mb of data in the last month and I have a data warning (set by my phone) at 1gb which never alerted me??? 
Nothing adds up. If i was to use 2gb of data wouldnt it say under my data usage thats how much i've used? I know its not 100% accurate but that's a big difference to have 2 whole gigabytes of data run out of my phone without any trace.


I checked each app and youtube used the most with 144mb then instagram with 80mb, then a bunch of other apps used small amounts.


I'm using a samsung s3. I have no icloud or any cloud storage backup. 

Just to clarify this has never happened before.










With android, don't you have to manually turn off 3g access for each app. So if you install a new app, you have to then go onto the setting to disable 3g on that app, otherwise it will use data. Also it is not easy to know which apps are disabled and which aren't. This is one of the problems with android I have found. Background apps are always trying to download something.

659 posts

Ultimate Geek
+1 received by user: 140


  Reply # 1011365 23-Mar-2014 14:18
One person supports this post
Send private message

NonprayingMantis:

It is entirely possible for an app to use 2GB in a couple of hourse. for example, and email stuck in your outbox which is constantly trying to resend,  icloud syncing, dropbox etc etc, or even just a rogue app poorly designed (more common on android)

I think you are very lucky to have most of the bill waived. 2Degrees have spend control limits on postpaid, and the pricing is pretty clear.  There is also prepaid if you want to have full control over your spend.

Good luck trying to get the water company to waive your bill if you leave your garden hose on all night.



iirc android 4.x lets you see a breakdown of data use(down to the specific apps over the selected timeframe and distinguishes between wifi/3g) which would make it easy to find out what caused it-if it is an android phone.

I think it's criminal to actually attempt to charge $600 for 2GB mobile data in the first place, in a country where you get 500MB included in a plan for $19 including calls/texts and their solution is to drop the price down to $80? Still on the very high side when a 3GB pack is $50 from their own site. Someone on their end should give you a more reasonable offer imo.

I wouldn't be paying $80, put a post on Fair Go's facebook wall and see if they will get in touch on your behalf if you have to.

 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.