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'That VDSL Cat'
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  # 1019049 5-Apr-2014 15:43
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huntlai: Another chorus issue is what I worried about, especially during outage which makes reaching them almost impossible due to excessive calls load. Hope its not another 60mins hold music listen time :(

Anyway thanks for your inputs. That certainly help. :)


if its dire, call them, otherwise email ticket? clearly you have some form of an internet connection to do that with.




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  # 1019090 5-Apr-2014 17:37
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Still not working right for me. YouTube won't play anything etc. Facebook not loading stuff.




Richard rich.ms

 
 
 
 


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  # 1019102 5-Apr-2014 18:02
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Right now, my ping is about 3 times higher than usual and download speed running about 2/3 of normal  .



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  # 1019103 5-Apr-2014 18:09
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Hi All,

Just an update on this, due to the issues we had last night some connections will be connecting to secondary points of presence which explains why you are seeing higher latency, and in some cases lower throughput to some destinations.

We have resolved the initial issues that caused this and will be moving you back to your local hand-off areas in very soon, this will resolve the issues you are reporting, Sorry for the inconvenience here.

RichMS, Your issue does not match up with what we would expect, so we have our team looking at your line at the moment.

Thanks,
TheRalph




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  # 1019105 5-Apr-2014 18:15
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I think it's lingering ipv6 stuff since I turned it off. Rebooting the desktop has that loading facebook stuff again but no joy on the cellphone which is what I use mostly.




Richard rich.ms

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  # 1019286 6-Apr-2014 05:26
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naggyman:
RalphFromSnap:
Hi All,

Sure - we had a failure of multiple devices around the Auckland area, we have re-routed a majority of connections to alternate areas while we diagnose and put a permanent fix in place. Sorry for the inconvenience and I'll update more here as we get more info.

As some others have noticed there will be higher latency while your connections are re-routed, this will be resolved once we fully fix the issue!

Thanks


Hmm that is interesting. Since this issue was resolved I have been going through the POP "SNAPDSL-WLG". Previously I was going through "SNAPDSL-AKL". I am geographically closer to Wellington (I live in Masterton) and have noticed about a 5ms reduction in latency. The lowest latency I have been able to get now is about 15ms where before it was about 20ms. Still wish I had as low latency as some others have been able to get on fibre, but any improvement is great!


How do you tell where you are going through?

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  # 1019312 6-Apr-2014 08:16
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JayADee: 
How do you tell where you are going through?


Go to System > Event Log > Internet Connection
Look at the log when your internet connection connected. Within that, amongst other things, is the point of presence that you are connected to.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


 
 
 
 


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  # 1019351 6-Apr-2014 09:19
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RalphFromSnap:
We have resolved the initial issues that caused this and will be moving you back to your local hand-off areas in very soon, this will resolve the issues you are reporting, Sorry for the inconvenience here.


I've been away for a few days, so I missed the outage.

I did, however, discover that my VDSL2 which syncs at 35Mbps was only getting 10Mbps on speedtest until I manually dropped/reconnected my PPPoE session.

Matt.

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  # 1019364 6-Apr-2014 09:24
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So I'm still peering at Wellington according to speed test even though I'm in Auckland.  how accurate are they? Also in my fritzbox its saying pop snap-36, where is that location? Sync speeds are down at 20 but I think that is due to contention and cRappy 60s subdivision copper.

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  # 1019368 6-Apr-2014 09:39
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Im still seeing my PoP as: jill


'That VDSL Cat'
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  # 1019841 7-Apr-2014 11:28
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well looks like as of 5.35am, we are back on the auckland POP




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  # 1019850 7-Apr-2014 11:45
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Hio77, what is the coding for the Auckland POP?

'That VDSL Cat'
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  # 1019856 7-Apr-2014 12:01
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Benoire: Hio77, what is the coding for the Auckland POP?


you mean the POP name? 

SNAPDSL-AKL same as it always has been.




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1019931 7-Apr-2014 13:22
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I'm only seeing SNAP-36 (North Shore, Auckland). Performance is normal.

Speedtest.net thinks I'm in Wellington, but it has never thought I was in Auckland.


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  # 1019933 7-Apr-2014 13:26
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Yes, that is what I was seeing the other day Snap-36 and speedtest puts me down in the Wellington Area, despite me being in West Auckland.  MattR, where does speedtest put you?

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