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dan



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#143153 4-Apr-2014 18:56
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Just had 3 customers with SNAP UFB go offline at the same time - auckland central, and 2 on the shore

anyone else?

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  #1019103 5-Apr-2014 18:09
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Hi All,

Just an update on this, due to the issues we had last night some connections will be connecting to secondary points of presence which explains why you are seeing higher latency, and in some cases lower throughput to some destinations.

We have resolved the initial issues that caused this and will be moving you back to your local hand-off areas in very soon, this will resolve the issues you are reporting, Sorry for the inconvenience here.

RichMS, Your issue does not match up with what we would expect, so we have our team looking at your line at the moment.

Thanks,
TheRalph




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