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# 143160 5-Apr-2014 10:06
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Since I can't get through on the snap help number (great time for this to happen, just as there's a major outage) I figured I'd post here...

When the outage started last night I jumped on my fritzbox and had a look for what was going on.  I still had sync, but where as my connection is usually rock solid and has been for 2 years, with attenuation of 12db and syncs at roughly 37/10 it was showing attenuation of 29db and a sync rate of 11/6. This morning I've rebooted and am still showing attenuation of 29db and now syncing at 6/6.

I figure there's very little likelyhood this is related to the current outage and issues snap is having, but is there any remote chance it might be? 

My current setup is the incoming pair is scotch-loked directly to a patch cable that plugs straight into the fritzbox, so I doubt internal wiring is the issue; it's been running flawlessly for 2 years. Is there any chance the issue is with the modem?



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  # 1018896 5-Apr-2014 10:06
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 1018911 5-Apr-2014 10:30
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Sounds like it's related to the outage. The timing would be right. Highly doubt it's your wiring you have it set up perfectly. 

My UFB 100/50 plan has dropped considerably since the outage, getting about 20 down and 20 up if that now. Hopefully it will just settle down. Not even going to bother ringing Snap, probably take hours to get through today.

 
 
 
 


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  # 1018916 5-Apr-2014 10:38
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Will no way be related to anything Snap. They have no control over the path from Chorus DSLAM to your modem.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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