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# 143231 7-Apr-2014 18:41
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I thought I would keep this seperate as there probably aren't too many others in the same situation.



I am eligble for a re-sign and if I go to the 2degrees website I get that option with the relevant phone discount.



I have been sent a code to get the S5 Gear Neo bundle which I am interested in.



Problem is though when I go through the sign up option I am told I cant because I already have an on account plan.



It appears that the S5 sign up process cant access the relevant info and see that I am now eligible to re-sign.



Any suggestions other than the helpdesk which I dont have time to call at the moment.

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  # 1020642 8-Apr-2014 13:58
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Hi there
Pease can you pm me your number and account number so I can take a look.

Cheers
^POB



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  # 1020651 8-Apr-2014 14:20
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2DegreesCare: Hi there
Pease can you pm me your number and account number so I can take a look.

Cheers
^POB


Done, thanks.

 
 
 
 




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  # 1023025 10-Apr-2014 17:25
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A CSR from 2degrees contacted me and got this sorted, looking forward to receiving the phone and watch!

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  # 1023029 10-Apr-2014 17:46
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* Just a heads up, the Gear Neo watches will be sent out separately on Saturday and should be delivered Monday. Sorry for inconvenience caused.

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