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15540 posts

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# 143273 8-Apr-2014 20:37
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Anyone else experiencing this? Their website says no known issues, support phone line says wait 30 minutes then restart your modem. My router says PPPoE timeout.

I moved to UFB for reliability, especially during natural disasters...

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15540 posts

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  # 1020881 8-Apr-2014 20:40
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It fixed itself right after I posted. Interesting that fibre connects to a PoP called "DSL".

08.04.14 20:33:12 Internet connection established successfully. IP address: 111.69.x, DNS server: 202.37.x and 202.37..x, Gateway: 111.69.x, Broadband PoP: SNAPDSL-WLG
08.04.14 20:33:01 PPPoE error: Timeout.
08.04.14 20:32:47 PPPoE error: Timeout.
(snip)
08.04.14 20:02:36 PPPoE error: Timeout.
08.04.14 20:02:23 Timeout during PPP negotiation.
08.04.14 20:02:23 Internet connection cleared.
08.04.14 03:58:38 Internet connection established successfully. IP address: 111.69.x, DNS server: 202.37.x and 202.37..x, Gateway: 111.69.x, Broadband PoP: SNAPDSL-WLG

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Ultimate Geek


  # 1020882 8-Apr-2014 20:42
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From their Twitter feed:

"Hi All, we had an outage on a core node but this failed over and your connections should be able to reauthenticate now, sorry again for this"




 

 
 
 
 


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  # 1020885 8-Apr-2014 20:48
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Back up now :)



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  # 1020886 8-Apr-2014 20:50
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Shame they didn't update their website. Not too bad a recovery time, but they've had a couple of failures recently.

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