Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


596 posts

Ultimate Geek


  # 1024152 12-Apr-2014 20:32
Send private message

CaseyDan: If you are within your contractual obligations, then sure pass on some form of cost recovery.  If someone has lasted well past your 12/24 month contract and they would prefer to downgrade based on their usage, then i cannot understand why they would rather let a client go instead of sacrificing a months worth of income as a sign of good faith.  



What's funny is that I have lasted a 12 month contract with a 100/50 connection that to this day STILL doesn't work correctly after multiple attempts by snap to fix but they still wont let me downgrade for free. go figure



17 posts

Geek


  # 1024222 13-Apr-2014 00:54
Send private message

skewt:
CaseyDan: If you are within your contractual obligations, then sure pass on some form of cost recovery.  If someone has lasted well past your 12/24 month contract and they would prefer to downgrade based on their usage, then i cannot understand why they would rather let a client go instead of sacrificing a months worth of income as a sign of good faith.  



What's funny is that I have lasted a 12 month contract with a 100/50 connection that to this day STILL doesn't work correctly after multiple attempts by snap to fix but they still wont let me downgrade for free. go figure



Yeah the irony.  In your case and for arguments sake, you have been paying for a 100/50 connection for 12 months, but have been provided a 30/10 experience.  So you decide to downgrade to 30/10 and they want to bill you for doing so.

I dont know the full details in your situation, but i thought our ISPs these days were past the whole deliberate traffic shaping but blaming it on the content hosts.

 
 
 
 




596 posts

Ultimate Geek


  # 1024269 13-Apr-2014 08:42
Send private message

Yeah I have posted a bit about it on here before but basically my traffic was getting shaped down and my international is very low compared to snap vdsl users, paying $110 a month for a $75 sevice

but the final nail will be that you can downgrade for free after contract when they could give you 1 free a year so will probably be switching this connection to orcon or bigpipe as Iam with them in another property, hoping they start UFB trials start soon

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.