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34 posts

Geek

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#143508 17-Apr-2014 09:37
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I tried to find if and when the 2GB Bonus data are applied when I change from a carryover plan to a carryover(BYO) plan. I could not find anything which would give info if this applies to new customers only or if existing ones are eligible as well. The confusion arrises because I changed my plan on the web portal and it will be changed on my next billing date, which is th 4th of May. Now the website states that you have to sign-up before the 4th of May to be eligible. So, technically, I signed up before that but practically I'm only joining the plan on the 4th of May and could just be missing out..... undecided

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791 posts

Ultimate Geek

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  #1026708 17-Apr-2014 10:20
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When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz




34 posts

Geek

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  #1026729 17-Apr-2014 10:30
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Ohh yes, dont' get me wront, it is an awesome deal and definitely well worth changing. I just wish they would have made it a bit clearer. Previously, they referred you to the T&C but in this case there is absolutely nothing.....  The way it is advertised it very confusing.

 
 
 
 


1744 posts

Uber Geek

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  #1026745 17-Apr-2014 10:54
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Spong: When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.


I changed from a grandfathered plan to the new plan and got the 2GB added today, it did it automatically, and texted me.



34 posts

Geek

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  #1026773 17-Apr-2014 11:07
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itxtme:
Spong: When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.


I changed from a grandfathered plan to the new plan and got the 2GB added today, it did it automatically, and texted me.


How and when did you change? Did you do it yourself or ring up 2degrees? I did my change last week, Monday or Tuesday I think, but I didn't receive any extra data.cry

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Master Geek


  #1026778 17-Apr-2014 11:15
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I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.



34 posts

Geek

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  #1026787 17-Apr-2014 11:25
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GSManiac: I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.


That is what I'm afraid will happen... My plan renews on the 4th of May. Talk about bad luck, grrrrr.......

791 posts

Ultimate Geek

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  #1026863 17-Apr-2014 13:36
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chusli:
GSManiac: I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.


That is what I'm afraid will happen... My plan renews on the 4th of May. Talk about bad luck, grrrrr.......


My plan doesn't switch over until the 26th April, so will be interesting to see if this happens. I switched over online.

Is this 2GB per month ongoing or just a one off data credit?




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


 
 
 
 




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Geek

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  #1026888 17-Apr-2014 14:17
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The 2GB it's a one-off signup bonus

1537 posts

Uber Geek

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2degrees

  #1026992 17-Apr-2014 16:50
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Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB

543 posts

Ultimate Geek


  #1026994 17-Apr-2014 16:55
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2DegreesCare: Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB


JFI?  I switched from a $29 carryover to the $29 Freedom on the 4/4 - should I have got this?



34 posts

Geek

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  #1027095 17-Apr-2014 20:08
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This is exactly my point. Its not defined anywhere and I changed last week, but still didn't get the 2GB Bonusdata. At no point it is mentioned anywhere that only new customers would get it. It only states that if you sign up before 4th May you will get it. 

1917 posts

Uber Geek


  #1027100 17-Apr-2014 20:38

What did the others say? Hold tight. Its a freebee anyway!



34 posts

Geek

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#1039221 8-May-2014 16:24
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2DegreesCare: Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB


 

And unfortunately it is as I expected, nobody really knows how this promo works.

 

I did the change through the web in April and on 4th of May I was changed over to the new freedom plan. However, there was no 2GB Bonus data, despite this being advertised. After phoning 2degrees the CSR said it's only for new customers....
I'm just wondering where that information is coming from because I could not find anything which mentioned it is for new customers only. And reading through the answers here it really seems that it is just the luck of the draw, you might get it or, like in my case, not.
Please read the statement above. If this is not misleading advertisement then I don't know what is.

 

Why does it seem to be so difficult these days to write things down in plain English which everybody understands and knows the meaning.

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