Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




34 posts

Geek

Subscriber

# 143508 17-Apr-2014 09:37
Send private message

I tried to find if and when the 2GB Bonus data are applied when I change from a carryover plan to a carryover(BYO) plan. I could not find anything which would give info if this applies to new customers only or if existing ones are eligible as well. The confusion arrises because I changed my plan on the web portal and it will be changed on my next billing date, which is th 4th of May. Now the website states that you have to sign-up before the 4th of May to be eligible. So, technically, I signed up before that but practically I'm only joining the plan on the 4th of May and could just be missing out..... undecided

Create new topic
768 posts

Ultimate Geek

Trusted

  # 1026708 17-Apr-2014 10:20
Send private message

When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz




34 posts

Geek

Subscriber

  # 1026729 17-Apr-2014 10:30
One person supports this post
Send private message

Ohh yes, dont' get me wront, it is an awesome deal and definitely well worth changing. I just wish they would have made it a bit clearer. Previously, they referred you to the T&C but in this case there is absolutely nothing.....  The way it is advertised it very confusing.

 
 
 
 


1689 posts

Uber Geek

Subscriber

  # 1026745 17-Apr-2014 10:54
Send private message

Spong: When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.


I changed from a grandfathered plan to the new plan and got the 2GB added today, it did it automatically, and texted me.



34 posts

Geek

Subscriber

  # 1026773 17-Apr-2014 11:07
Send private message

itxtme:
Spong: When I asked a 2Degrees CSR whether the 2GB data offer applied to existing customers changing plans, I was told it was for new customers only. Hopefully, they were wrong, but doubling  existing data from 0.5GB to 1GB is still awesome.


I changed from a grandfathered plan to the new plan and got the 2GB added today, it did it automatically, and texted me.


How and when did you change? Did you do it yourself or ring up 2degrees? I did my change last week, Monday or Tuesday I think, but I didn't receive any extra data.cry

123 posts

Master Geek


  # 1026778 17-Apr-2014 11:15
Send private message

I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.



34 posts

Geek

Subscriber

  # 1026787 17-Apr-2014 11:25
Send private message

GSManiac: I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.


That is what I'm afraid will happen... My plan renews on the 4th of May. Talk about bad luck, grrrrr.......

768 posts

Ultimate Geek

Trusted

  # 1026863 17-Apr-2014 13:36
Send private message

chusli:
GSManiac: I switched over online a couple of weeks ago and got the bonus 2gb today when my plan renewed.


That is what I'm afraid will happen... My plan renews on the 4th of May. Talk about bad luck, grrrrr.......


My plan doesn't switch over until the 26th April, so will be interesting to see if this happens. I switched over online.

Is this 2GB per month ongoing or just a one off data credit?




Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


 
 
 
 




34 posts

Geek

Subscriber

  # 1026888 17-Apr-2014 14:17
Send private message

The 2GB it's a one-off signup bonus

1537 posts

Uber Geek

Trusted
2degrees

  # 1026992 17-Apr-2014 16:50
Send private message

Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB

540 posts

Ultimate Geek


  # 1026994 17-Apr-2014 16:55
Send private message

2DegreesCare: Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB


JFI?  I switched from a $29 carryover to the $29 Freedom on the 4/4 - should I have got this?



34 posts

Geek

Subscriber

  # 1027095 17-Apr-2014 20:08
Send private message

This is exactly my point. Its not defined anywhere and I changed last week, but still didn't get the 2GB Bonusdata. At no point it is mentioned anywhere that only new customers would get it. It only states that if you sign up before 4th May you will get it. 

1917 posts

Uber Geek


  # 1027100 17-Apr-2014 20:38

What did the others say? Hold tight. Its a freebee anyway!



34 posts

Geek

Subscriber

# 1039221 8-May-2014 16:24
Send private message

2DegreesCare: Hi all, JFI customers signing up to a new Freedom plan will get the 2GB which is added within 72 hours.

Cheers
^POB


 

And unfortunately it is as I expected, nobody really knows how this promo works.

 

I did the change through the web in April and on 4th of May I was changed over to the new freedom plan. However, there was no 2GB Bonus data, despite this being advertised. After phoning 2degrees the CSR said it's only for new customers....
I'm just wondering where that information is coming from because I could not find anything which mentioned it is for new customers only. And reading through the answers here it really seems that it is just the luck of the draw, you might get it or, like in my case, not.
Please read the statement above. If this is not misleading advertisement then I don't know what is.

 

Why does it seem to be so difficult these days to write things down in plain English which everybody understands and knows the meaning.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.