Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




103 posts

Master Geek


# 144141 8-May-2014 14:40
Send private message

I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )


Create new topic
2145 posts

Uber Geek


  # 1039126 8-May-2014 14:42
One person supports this post
Send private message

This is not your issue, make it their problem to solve. I'd expect to recieve what I ordered.




Location: Dunedin

 


119 posts

Master Geek

Trusted

  # 1039131 8-May-2014 14:50
Send private message

I had basically the same problem with slingshot. We transferred our phone to them and they didn't make the connection in time so we lost our number. We hassled them enough that they paid to have it reconnected.

 
 
 
 


3943 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1039136 8-May-2014 14:54
Send private message

Yeah I'd pretty much demand they fix it, and if they refuse, escalate it through http://www.tdr.org.nz/





Information wants to be free. The Net interprets censorship as damage and routes around it.


485 posts

Ultimate Geek


  # 1039138 8-May-2014 14:55
Send private message

Yes, make it their problem.

I had a somewhat similar situation a few years ago, with some mobile connections. Was helping set up a new business and went instore to a Telco to get pricing etc. Sales agent said I could pick some numbers immediately, even though we didn't want them activated for another 2 months, which would allow us to get signage and business stationery printed. So I chose 2 sequential phone numbers and signed the paperwork. I went back to the store 6 weeks later to get the Sim's and numbers activated. They'd released one of the numbers. They ended up getting the number back to us within a few days and I understand they compensated the person who received that number.

2691 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1039140 8-May-2014 14:57
Send private message

I agree.  The number will not have been reassigned yet, so just put it back on them to get sorted.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



103 posts

Master Geek


  # 1039156 8-May-2014 15:16
Send private message

Gave them a ring just now.

Told her I was not happy with having to pay the fee considering they told me it's not my fault and it was Chorus who missed the order and wondered if they could do anything.

She was understanding and immediately went to contact someone higher up / in the connection department to see what can be done. Will hear from them within the next day apparently D:

Also asked about the number, but it is highly unlikely they can get the number back, but that was to be expected.

Fingers crossed they get me reconnected >_<

485 posts

Ultimate Geek


  # 1039171 8-May-2014 15:25
Send private message

So the number was able to be re-allocated within 7 days?

 
 
 
 




103 posts

Master Geek


  # 1039196 8-May-2014 15:49
Send private message

kiwiharry: So the number was able to be re-allocated within 7 days?


 

Don't think so. She said I'll most likely be assigned a new one :(

776 posts

Ultimate Geek

Trusted
Snap Internet

  # 1039226 8-May-2014 16:27
One person supports this post
Send private message

Hi Redeye52

Firstly sorry for the inconvenience caused here, I've had a look at your account and can see that we did try to contact you on multiple occasions, but note below you were overseas which may have been why we were unable to raise you before the line was disconnected (we required further information to port your number)

We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph



redeye52: I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





103 posts

Master Geek


  # 1039262 8-May-2014 16:55
Send private message

Yes, my apologies, I was supposed to stay in NZ during the holidays, but my parents decided to send me overseas as the doctors here were unable to figure out the problem.

Thank you very much for your reply, I will await further contact.

RalphFromSnap: Hi Redeye52

Firstly sorry for the inconvenience caused here, I've had a look at your account and can see that we did try to contact you on multiple occasions, but note below you were overseas which may have been why we were unable to raise you before the line was disconnected (we required further information to port your number)

We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph



redeye52: I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )


2691 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1039263 8-May-2014 16:57
2 people support this post
Send private message

RalphFromSnap: We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph

Nice one Snap...  an excellent save!




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



103 posts

Master Geek


  # 1039266 8-May-2014 17:00
Send private message

Nice one Snap...  an excellent save!


One of the reasons I love Snap >:) Excellent customer service and support. Was literally jumping up and down when I saw they could get the number back xD



103 posts

Master Geek


  # 1043127 13-May-2014 16:24
Send private message

Didn't receive contact at all. Had to call up myself to see what was happening only to be told that they didn't put in the order cause it was me notified them that the phone was not working and not my father (the account holder who's still overseas). Only reason it was put under his name was because I was under-aged and despite paying for the bills myself and actually I created the account I can't get any account info.

Now they expect my father to call from overseas to "authorize me", when it takes at least 10 mins to get through to a person + his poor english skills will take forever to explain the issue = expensive phone bill for overseas calling to set up the phone that should have been connected in the first place.

Darn these rules -_-!

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.