Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


96 posts

Master Geek
+1 received by user: 7


Topic # 144141 8-May-2014 14:40
Send private message

I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )


Create new topic
1844 posts

Uber Geek
+1 received by user: 991


  Reply # 1039126 8-May-2014 14:42
One person supports this post
Send private message

This is not your issue, make it their problem to solve. I'd expect to recieve what I ordered.




Location: Dunedin

53 posts

Master Geek
+1 received by user: 17

Trusted

  Reply # 1039131 8-May-2014 14:50
Send private message

I had basically the same problem with slingshot. We transferred our phone to them and they didn't make the connection in time so we lost our number. We hassled them enough that they paid to have it reconnected.

3119 posts

Uber Geek
+1 received by user: 1662

Subscriber

  Reply # 1039136 8-May-2014 14:54
Send private message

Yeah I'd pretty much demand they fix it, and if they refuse, escalate it through http://www.tdr.org.nz/





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


328 posts

Ultimate Geek
+1 received by user: 52


  Reply # 1039138 8-May-2014 14:55
Send private message

Yes, make it their problem.

I had a somewhat similar situation a few years ago, with some mobile connections. Was helping set up a new business and went instore to a Telco to get pricing etc. Sales agent said I could pick some numbers immediately, even though we didn't want them activated for another 2 months, which would allow us to get signage and business stationery printed. So I chose 2 sequential phone numbers and signed the paperwork. I went back to the store 6 weeks later to get the Sim's and numbers activated. They'd released one of the numbers. They ended up getting the number back to us within a few days and I understand they compensated the person who received that number.

2382 posts

Uber Geek
+1 received by user: 694

Trusted
Lifetime subscriber

  Reply # 1039140 8-May-2014 14:57
Send private message

I agree.  The number will not have been reassigned yet, so just put it back on them to get sorted.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



96 posts

Master Geek
+1 received by user: 7


  Reply # 1039156 8-May-2014 15:16
Send private message

Gave them a ring just now.

Told her I was not happy with having to pay the fee considering they told me it's not my fault and it was Chorus who missed the order and wondered if they could do anything.

She was understanding and immediately went to contact someone higher up / in the connection department to see what can be done. Will hear from them within the next day apparently D:

Also asked about the number, but it is highly unlikely they can get the number back, but that was to be expected.

Fingers crossed they get me reconnected >_<

328 posts

Ultimate Geek
+1 received by user: 52


  Reply # 1039171 8-May-2014 15:25
Send private message

So the number was able to be re-allocated within 7 days?



96 posts

Master Geek
+1 received by user: 7


  Reply # 1039196 8-May-2014 15:49
Send private message

kiwiharry: So the number was able to be re-allocated within 7 days?


 

Don't think so. She said I'll most likely be assigned a new one :(

776 posts

Ultimate Geek
+1 received by user: 176

Trusted
Snap Internet

  Reply # 1039226 8-May-2014 16:27
One person supports this post
Send private message

Hi Redeye52

Firstly sorry for the inconvenience caused here, I've had a look at your account and can see that we did try to contact you on multiple occasions, but note below you were overseas which may have been why we were unable to raise you before the line was disconnected (we required further information to port your number)

We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph



redeye52: I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





96 posts

Master Geek
+1 received by user: 7


  Reply # 1039262 8-May-2014 16:55
Send private message

Yes, my apologies, I was supposed to stay in NZ during the holidays, but my parents decided to send me overseas as the doctors here were unable to figure out the problem.

Thank you very much for your reply, I will await further contact.

RalphFromSnap: Hi Redeye52

Firstly sorry for the inconvenience caused here, I've had a look at your account and can see that we did try to contact you on multiple occasions, but note below you were overseas which may have been why we were unable to raise you before the line was disconnected (we required further information to port your number)

We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph



redeye52: I transferred over my broadband and phone to Snap on the 1st and internet worked fine but phone didn't. I was overseas for a medical issue so had no idea until I returned yesterday that the line was not connected. Called Snap who told me they mucked up and that Chorus had "missed/overlooked my order".

Got a call just now, saying I have lost my number because I left it too long and it's been disconnected, and that I can either get a Snapplus number or pay $65 to reconnect.

I know it's my fault that I left it so long, but at the same time, it SHOULD have been connected in the first place, shouldn't they compensate somehow, if not fully then partially?
Never really wanted a voip service, hence I chose not to go that route in the first place but it's just stupid that i have to pay to get a new number (not to mention my old one was a pretty cool number which I have now lost -_- )


2382 posts

Uber Geek
+1 received by user: 694

Trusted
Lifetime subscriber

  Reply # 1039263 8-May-2014 16:57
2 people support this post
Send private message

RalphFromSnap: We have spoken to your previous provider who has agreed to reconnect your old number so that we can then port it over to Snap, our team will be in touch with you shortly to organise.

Thanks,
TheRalph

Nice one Snap...  an excellent save!




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams



96 posts

Master Geek
+1 received by user: 7


  Reply # 1039266 8-May-2014 17:00
Send private message

Nice one Snap...  an excellent save!


One of the reasons I love Snap >:) Excellent customer service and support. Was literally jumping up and down when I saw they could get the number back xD



96 posts

Master Geek
+1 received by user: 7


  Reply # 1043127 13-May-2014 16:24
Send private message

Didn't receive contact at all. Had to call up myself to see what was happening only to be told that they didn't put in the order cause it was me notified them that the phone was not working and not my father (the account holder who's still overseas). Only reason it was put under his name was because I was under-aged and despite paying for the bills myself and actually I created the account I can't get any account info.

Now they expect my father to call from overseas to "authorize me", when it takes at least 10 mins to get through to a person + his poor english skills will take forever to explain the issue = expensive phone bill for overseas calling to set up the phone that should have been connected in the first place.

Darn these rules -_-!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.