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15 posts

Geek
+1 received by user: 3


  Reply # 1053942 26-May-2014 21:24
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hio77:
jnimmo: I don't think business are eligible for the unlimited plan, unless you switched to a residential plan


wups. i missed the word business there!



ok, so what makes a small business different from a residential user ?
I know lots of small businesses that are currently on 50-80Gb monthly plans while there are people posting in this thread saying they can sometimes use 100GB in a single session.

who is putting more load on the system ?

623 posts

Ultimate Geek
+1 received by user: 121


  Reply # 1054028 27-May-2014 02:08
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That's the million dollar question. Business broadband is usually higher, but it generally used to mean less over-subscription.

Also perhaps better support pirority?

736 posts

Ultimate Geek
+1 received by user: 173


  Reply # 1054111 27-May-2014 09:16
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canoe:
hio77:
jnimmo: I don't think business are eligible for the unlimited plan, unless you switched to a residential plan


wups. i missed the word business there!



ok, so what makes a small business different from a residential user ?
I know lots of small businesses that are currently on 50-80Gb monthly plans while there are people posting in this thread saying they can sometimes use 100GB in a single session.

who is putting more load on the system ?


My understanding is business plans normally have an SLA

15 posts

Geek
+1 received by user: 3


  Reply # 1054140 27-May-2014 09:56
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blackjack17:
canoe:
hio77:
jnimmo: I don't think business are eligible for the unlimited plan, unless you switched to a residential plan


wups. i missed the word business there!



ok, so what makes a small business different from a residential user ?
I know lots of small businesses that are currently on 50-80Gb monthly plans while there are people posting in this thread saying they can sometimes use 100GB in a single session.

who is putting more load on the system ?


My understanding is business plans normally have an SLA



Thanks, blackjack17, i guess I'm asking about the snap work services plans rather than the snap business plans. there is no SLA nor any special priority for support on the work services plans. god knows i've spent hours listening to the hold music on the snap support number.

any one from Snap care to comment ?

I'm ringing Snap today to ask them so will update here too.

ps: thanks to everyone so far !!

796 posts

Ultimate Geek
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  Reply # 1055349 28-May-2014 19:05
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This was amusing to see:

:p

1225 posts

Uber Geek
+1 received by user: 150


  Reply # 1055359 28-May-2014 19:19
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blackjack17:
canoe:
hio77:
jnimmo: I don't think business are eligible for the unlimited plan, unless you switched to a residential plan


wups. i missed the word business there!



ok, so what makes a small business different from a residential user ?
I know lots of small businesses that are currently on 50-80Gb monthly plans while there are people posting in this thread saying they can sometimes use 100GB in a single session.

who is putting more load on the system ?


My understanding is business plans normally have an SLA


A corporate plan may have a SLA but a so called business plan does not - its a best effort service only

98 posts

Master Geek
+1 received by user: 1


  Reply # 1056479 30-May-2014 12:43
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zzzzzzzzzzzzzzzzzzz, Saw the new unlimited plans, we're on the older 150gb legacy one. The unlimited one is a lot cheaper, called up to change and was told we have to wait until the end of the billing period? That seems really really stupid and a good way to lose customers.

Why wouldn't you automatically change us over? We pay something like $30-40 more per month for the 150gb plan compared to the unlimited one.

3337 posts

Uber Geek
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  Reply # 1056517 30-May-2014 13:40
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LiQuidAce: zzzzzzzzzzzzzzzzzzz, Saw the new unlimited plans, we're on the older 150gb legacy one. The unlimited one is a lot cheaper, called up to change and was told we have to wait until the end of the billing period? That seems really really stupid and a good way to lose customers.

Why wouldn't you automatically change us over? We pay something like $30-40 more per month for the 150gb plan compared to the unlimited one.


snaps terrible billing system is becoming quite legendary (in a bad way).

169 posts

Master Geek
+1 received by user: 28


  Reply # 1056518 30-May-2014 13:40
2 people support this post

LiQuidAce: zzzzzzzzzzzzzzzzzzz, Saw the new unlimited plans, we're on the older 150gb legacy one. The unlimited one is a lot cheaper, called up to change and was told we have to wait until the end of the billing period? That seems really really stupid and a good way to lose customers.

Why wouldn't you automatically change us over? We pay something like $30-40 more per month for the 150gb plan compared to the unlimited one.


You probably pay in advance. I think this is standard with most isp's isn't it? I know it's the same with orcon

3337 posts

Uber Geek
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  Reply # 1056525 30-May-2014 13:53
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true snap send you a bill for a month in advance, i never pay it until afterwards though.  seems crazy to pay in advance for a service like that, you dont know if you will use more (chances are you will for mobile etc calls), be like a power company changing you for a month in advanced (well similar).

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