Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




6 posts

Wannabe Geek


Topic # 146885 1-Jun-2014 16:28
Send private message

Hi
Please help. My little son grabbed his step brothers 2 degrees c8660nz phone and I don't know what he has done, but it says too many pattern attempts and has locked him out. Its asking for a google account which he has never had?
I have tried googling a fix and it says to power off and use the volume down and power off button together and when it comes back up to use the volume down button to get into factory reset but this doesn't work! I have tried with volume up button also.
Will I have to take to a two degrees shop for them to try and fix or is there an easier way??
I would really appreciate any help. thanks

Create new topic
5983 posts

Uber Geek
+1 received by user: 906

Trusted
Lifetime subscriber

  Reply # 1057610 1-Jun-2014 16:32
Send private message

I've only ever used one Android phone but I'm pretty sure that you're required to set up a Google account as part of the initial setup. There must be one floating around somewhere.

85 posts

Master Geek
+1 received by user: 11


  Reply # 1057615 1-Jun-2014 16:36
Send private message

You will probably have to factory reset the phone if there is no Google account.  You should be able to do this from the recovery mode, which if I remember correctly is accessed by holding Home, volume up and power (could be volume down)

 
 
 
 


2852 posts

Uber Geek
+1 received by user: 681

Trusted
Subscriber

  Reply # 1057627 1-Jun-2014 17:01
Send private message

Hard reset may be of help




Galaxy S8

 

Garmin  Vivoactive HR






6 posts

Wannabe Geek


Reply # 1058128 2-Jun-2014 18:08
Send private message

Thanks for all your advice everyone. But nothing worked, even 2 degrees couldn't factory reset the phone. They reckon the new ones are even harder now days to reset. So had to fork out for a new phone!!! Little son won't be doing that again in a hurry!!!!

85 posts

Master Geek
+1 received by user: 11


  Reply # 1058169 2-Jun-2014 19:50
Send private message

You can definitely reset the phone from recovery.  I had to do this to my friend's exact same phone when this happened to him.

1421 posts

Uber Geek
+1 received by user: 218

Trusted
2degrees

  Reply # 1058372 3-Jun-2014 09:42
Send private message

Hi, have you tried the following steps.  If not please try this AFTER saving any data (e.g. contacts, files, photos, messages, etc) you may have on your phone onto a SD card.

If you have a Google account setup on the phone, by all means first try to recover the phone by using the Google mail account and password. If you didn't set one up on the phone, then it is not possible to recover the stored data with this option.

Following are the steps to hard reset the Smart Touch (wiping the pin):

1. Power off the phone

2. Press and hold volume up and volume down keys and press the power button until handset vibrates (keep holding the power button until you get to the Android system recovery screen)

3. Use the volume keys to scroll down to ‘wipe data/factory reset’ then press the home soft key

4. Scroll down to Yes – delete all user’ and press the home key again’.

The phone should restart once the Factory Reset has been completed.

If not, please PM us your son's 2degrees number, 4 digit security number and an alternative contact number to call you back on. 

Cheers
^POB



6 posts

Wannabe Geek


  Reply # 1058481 3-Jun-2014 12:50
Send private message

Thanks for that, but there was no option once it vibrated and the 2 degrees logo came up to do anything. The man at the 2 degrees shop couldnt do it either. he said, the newer phones are making it harder and harder to get in and even do a factory reset nowdays....
Thanks anyway...

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.