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  #1069460 19-Jun-2014 18:09
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Your rite we on the edge of vdsl had ask to be move on adsl and was told it not in a our area this was all I was told yet slingshot Vodafone telecom can I don't get it myself when Rang back was told that I had requested that connection be caned but why would they wipe the etc if I asked for this I don't understand myself I am very confused when
I try and see if I can talk to a manger I get told that they will ring me back it Been 3 week I have Rang about 6 time feel like I get the cold shoulder



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  #1069462 19-Jun-2014 18:12
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Ragnor:
dontmesswithhayden: So tell me this if you had a kid that was "too high maintenance" would it not rip if they did this to you.

Is it not the same as saying you can't be a customer cos your gay or black ?


Unlikely they said your kid is high maintenance, they would have been referring to you/your account. Did you pay your account on time? Do you have a bad credit rating?


No they didn't say that he was "too high maintenance" they said that he was high need it was the way that it was put by the head guy of geek zone um yea

 
 
 
 


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  #1069463 19-Jun-2014 18:12
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dontmesswithhayden: So tell me this if you had a kid that was "too high maintenance" would it not rip if they did this to you.

Is it not the same as saying you can't be a customer cos your gay or black ?


No, it is not.




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  #1069466 19-Jun-2014 18:13
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Perhaps see if one of the cheapie providers like flip.co.nz are available to you with a traditional phone line.

The relationship has not worked out. Because there are no break fees the divorce can be painless and both parties can start again. Beyond that there is probably no point in exploring this further in my opinion.




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  #1069472 19-Jun-2014 18:21
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freitasm:
dontmesswithhayden: So tell me this if you had a kid that was "too high maintenance" would it not rip if they did this to you.

Is it not the same as saying you can't be a customer cos your gay or black ?


No, it is not.

Please explain



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  #1069473 19-Jun-2014 18:24
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Yep I agree with u there just wish they explain it more and didn't avoid me



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  #1069475 19-Jun-2014 18:35
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All I ask then to do at the end of the day is it move to a phone where 111 would work 99.9% of the time is this too big of a issue for snap

 
 
 
 


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  #1069496 19-Jun-2014 18:51
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This thread looks to be heading down the first poster/soapbox post track :(

 

My suggestion to the OP is just to call around the different ISps until you get one that will help. I keep getting leaflets in the mail for a new ISp called Now NZ, not sure how good they are, but they maybe one to contact as it looks like they are looking for new customers.

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  #1069497 19-Jun-2014 18:51
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l43a2: mocking the ops english is pretty poor guys come on.


No mocking intended.

It's highly likely that it's a communication misunderstanding at one or both ends.

Has anyone tweeted this to Snap/Ralph so they can investigate/reply yet?





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  #1069546 19-Jun-2014 20:23
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dontmesswithhayden: All I ask then to do at the end of the day is it move to a phone where 111 would work 99.9% of the time is this too big of a issue for snap


If you would like your phone to work 99.9% of the time, especially for 111 calls, I would recommend staying away from VOIP.

If you put your address into this web site: What does the site say you are able to receive?
http://www.chorus.co.nz/sat





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  #1069575 19-Jun-2014 21:21
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I don't understand why you don't just go with a different service provider. From the sounds of things Snap waved all termination fees etc to let you do so...

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  #1069590 19-Jun-2014 22:11
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He's gone to Slingshot. It sounds as though the connection is not completed because somehow/somewhere there is a pending order. It's something to take to Slingshot.

The topic is venting on Snap but it sounds as the OP is no longer with them anyway.





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  #1069606 19-Jun-2014 22:35
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freitasm: He's gone to Slingshot. It sounds as though the connection is not completed because somehow/somewhere there is a pending order. It's something to take to Slingshot.

The topic is venting on Snap but it sounds as the OP is no longer with them anyway.



It sounds like to me it is the port from VoIP to POTS which can take time (if it can be done with the exchange the OP is connected to). Nobody is holding up anything, in my experience I have seen many VoIP to POTS ports take weeks to process.




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  #1069610 19-Jun-2014 22:45
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michaelmurfy:
freitasm: He's gone to Slingshot. It sounds as though the connection is not completed because somehow/somewhere there is a pending order. It's something to take to Slingshot.

The topic is venting on Snap but it sounds as the OP is no longer with them anyway.



It sounds like to me it is the port from VoIP to POTS which can take time (if it can be done with the exchange the OP is connected to). Nobody is holding up anything, in my experience I have seen many VoIP to POTS ports take weeks to process.


It could be, but the OP obviously doesn't know what's really going on - in which case he needs to contact his new provider, Slingshot.

Snap is out of the picture and I see this whole topic as a soapbox. Nothing can be done by Snap anymore, the customer is gone, there's no reason to continue flogging the story.





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  #1069743 20-Jun-2014 09:21
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The OP asked to have this unlcked.

Please do not discuss the OP but the problem. I have advised the OP via PM to seek HELP from Snap on finding out why the open order is blocking his move to Slingshot and not diss the company as it goes nowhere.

My view was that the OP joined to complain about a previous provider (based on his post) instead of seeking help. If the tone changes the discussion can continue, otherwise it will be removed.







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