7 days ago, the modem dropped the connection and then lost the ADSL signal completely. Obviously I did what I could to troubleshoot (reset modem, try a backup ADSL modem, etc.) 6 phone calls and 2 emails later, my connection is still down. It takes a minimum of 10-15 minutes to get through to Snap tech support when I call, I have been called back exactly once, and when I finally got them to schedule a Chorus technician to come out, and had to take time off work, they never showed up.
After a second call to schedule a tech for today I received a text message that they were coming out this afternoon. At 9:00, just as I was about to begin work, I got a call from a Chorus tech asking if anyone was home. 9AM is not the afternoon, as far as I'm concerned. I have just got off the phone with Snap again, and the support personnel told me she would "chase Chorus up". We'll see what comes of it.
TL;DR: These things happen, and I've tried to be flexible, but I'm getting no love from Snap. The tech support personnel are personable and sympathetic, but from my perspective nothing has actually been done to get my problem solved.