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684 posts

Ultimate Geek
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Topic # 148837 2-Jul-2014 15:19
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Is there an issue with Snap in CHCH at the moment?

Our homeline is coming up disconnected (UFB) and so is Snaps 0800 no. Anyone else having issues?

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1662 posts

Uber Geek
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  Reply # 1078696 2-Jul-2014 15:19
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I am connected at the moment - Snap VDSL in ChCh.

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Uber Geek
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  Reply # 1078710 2-Jul-2014 15:31
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Yes they have it listed as a fault on their site.

http://www.snap.net.nz/support/network-status

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Master Geek
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  Reply # 1078713 2-Jul-2014 15:34
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Which says:

 

02/07/2014 2.45pm - Outage affecting Voice Services, including our Call Centre

 





 

We are currently experiencing an issue which is affecting multiple services as well as our Call Centre. Snap Plus calling is confirmed affected, further information to follow as is available. No ETA for resolution at this time



For those who cannot access it.

776 posts

Ultimate Geek
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Snap Internet

  Reply # 1078724 2-Jul-2014 15:50
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Hi All,

Just an update, this issue has been resolved as of 15:45 - there was an issue on a Christchurch voice node which caused issues across the platform but generally limited to incoming calls into South Island based numbers. There was no impact to any data or Internet services.

Thanks
TheRalph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
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