Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


#150101 11-Jul-2014 11:34
Send private message

I am on prepay standard plan which entitle 300 free text per $30 top up. I topped up $30 2 days before my $10 text plan expire. 2D not only did not automatically add 300 text, it automatically deduct $10 for my $10 txt plan 2 days prior.

As I did not intend to renew my plan, I called. The CS said 2d will one time return my $10. As if it is a big favour. I told CS nicely no favour needed, just rightly mine.

For those out there still on the old plan, make sure u still get your free text.

Create new topic
1537 posts

Uber Geek

Trusted
2degrees

  #1087134 11-Jul-2014 13:50
Send private message

Hi jsdad

Please can you PM me your number (plus 4 digit PIN for authentication) so we can look into this for you.   

Prepay Standard customers should get 300 free texts for 30 days if they top-up $30, 400 for $40 and 500 for $50 - here's more details - Prepay Standard pricing 

Value packs, including the $10 Text Pack keep their original subscription start and expiry dates unless you stop them.  If you didn't have enough credit for it to auto-renew, then topped-up 2 days after it expired it would kick back in but the expiry date will be the same. 

Value packs are kept on hold for 14 days after expiry, if you top-up in that time it will auto-renew and your subscription is back on.  

Cheers
^POB

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42


Schneider Electric launches new PDL Pro Series designed specifically for the commercial building market
Posted 5-Mar-2020 08:39


Kiwi app Pedigree DentaStix Studios uses pet images to counter impact of negative social media Content
Posted 5-Mar-2020 08:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.