Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3 posts

Wannabe Geek


Topic # 150101 11-Jul-2014 11:34
Send private message

I am on prepay standard plan which entitle 300 free text per $30 top up. I topped up $30 2 days before my $10 text plan expire. 2D not only did not automatically add 300 text, it automatically deduct $10 for my $10 txt plan 2 days prior.

As I did not intend to renew my plan, I called. The CS said 2d will one time return my $10. As if it is a big favour. I told CS nicely no favour needed, just rightly mine.

For those out there still on the old plan, make sure u still get your free text.

Create new topic
1490 posts

Uber Geek
+1 received by user: 248

Trusted
2degrees

  Reply # 1087134 11-Jul-2014 13:50
Send private message

Hi jsdad

Please can you PM me your number (plus 4 digit PIN for authentication) so we can look into this for you.   

Prepay Standard customers should get 300 free texts for 30 days if they top-up $30, 400 for $40 and 500 for $50 - here's more details - Prepay Standard pricing 

Value packs, including the $10 Text Pack keep their original subscription start and expiry dates unless you stop them.  If you didn't have enough credit for it to auto-renew, then topped-up 2 days after it expired it would kick back in but the expiry date will be the same. 

Value packs are kept on hold for 14 days after expiry, if you top-up in that time it will auto-renew and your subscription is back on.  

Cheers
^POB

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.