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448 posts

Ultimate Geek


  #1094191 23-Jul-2014 13:39
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HI NakedMoleRat,
I hvaent said it was anything but our problem, my concern is the service. I'm working with the team at the moment to see what can be done, note this is not a regular occurance.

Pricing is a major driver I know but the quality of service is what drives people to a company or away from one and what drives me.

I won't say any more on this until I hear back.




448 posts

Ultimate Geek


  #1094371 23-Jul-2014 17:04
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The 2Degrees team on Geekzone are really good, they reviewed the call and understood where I was coming from. My daughters learned her lesson I'm sure if it ever happens again she will need to live with it.

We are eyes wide open now so I'm sure it won't.

Thanks Guys.

 
 
 
 


2868 posts

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  #1094394 23-Jul-2014 18:13
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good result for you but agree with most of the other posters and certainly don't see your reaction as being inline with what happened but you got something for nothing , well done.smile




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Garmin  Vivoactive 3




839 posts

Ultimate Geek


  #1094605 24-Jul-2014 00:16

Hypothetical, but if it was a one off mistake by the customer 2degrees doesn't loose much by sorting this out.

I had an issue once when the Podcasts app was really average and burnt through my data causing a massive bill. The fault was with Apple and their poorly designed app meaning when I had mobile data switched off it still used mobile data to sync... While 2degrees didn't wipe the whole bill they reduced it by a little even though it wasn't their fault at all!

On the flip side I have heard of stories where customers who dig their heels get crap service and IMO sometimes people get the service/run around they deserve... even if it isn't customer service "best practice" whatever that rubbish means :-P

61 posts

Master Geek


  #1098035 29-Jul-2014 17:35
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Beware the self righteous deepbluesky.
This sites full of people who have never made a mistake. Wished I was so perfect.

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  #1098068 29-Jul-2014 18:17
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mtvessel: Beware the self righteous deepbluesky.
This sites full of people who have never made a mistake. Wished I was so perfect.


for me its not about making a mistake its the expectation that when a mistake is made that the company should foot the bill and be understanding.

To be honest I don't see any posts that fit what you have put.




Galaxy S8

 

Garmin  Vivoactive 3




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