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420 posts

Ultimate Geek
+1 received by user: 2


Topic # 150907 7-Aug-2014 11:43
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Hi

I am wondering if this has happened to anyone else. I have an iPhone with one 2Degrees number and a Nokia 1020 Windows Mobile 8 phone with a seperate 2Degrees number. The Nokia 1020 shares data with the iPhone account but otherwise they are separate devices. Yesterday a caller called me on the iPhone number, but it appeared as a missed call on the Nokia 1020 phone and not the iPhone!

Anyone have any idea how that can happen?

Cheers Mike




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BTR

1477 posts

Uber Geek
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  Reply # 1103977 7-Aug-2014 12:20
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I have an iPhone with shared data and have never seen this, I would recommend you call customer service and log a fault. It could be a network issue.

1521 posts

Uber Geek
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2degrees

  Reply # 1103983 7-Aug-2014 12:30
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Hi Mruane

Have you got Call forwarding set on your iPhone? Enable or disable call forwarding 

If not can you PM your numbers and phones involved and the times/dates of the calls in case it's a routing issue. Please include your 4 digit PIN for authentication. 

Cheers
^POB



420 posts

Ultimate Geek
+1 received by user: 2


  Reply # 1104018 7-Aug-2014 13:05
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Thanks ^POB.  I will PM you the call details. PM sent and a second message with the Pin

Cheers Mike

1521 posts

Uber Geek
+1 received by user: 262

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2degrees

  Reply # 1104124 7-Aug-2014 14:39
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All done. There was a call forward on the phone cleared by our Tech Support. :) 

Cheers
^POB



420 posts

Ultimate Geek
+1 received by user: 2


  Reply # 1104177 7-Aug-2014 15:31
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Thanks ^POB - great service...

Cheers Mike

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