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3 posts

Wannabe Geek

Topic # 151213 18-Aug-2014 01:15
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I believe that Snap monitors and supports on these forums? 

For 3 weeks now, all Snap users (or at least the subset of 3 that we have that play DOTA 2) have not been able to connect and play on the DOTA 2 US West servers.    No problem on other ISPs.

Server is

I've included a WinMTR trace. 


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5591 posts

Uber Geek
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  Reply # 1110216 18-Aug-2014 01:15
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Uber Geek
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  Reply # 1110238 18-Aug-2014 08:06
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Your trace looks okay, what you've highlighted shouldn't be an issue, two hops are not responding to the ICMP packets, but later hops are. Whatever issue your having is unlikely to be related.

Snap corporate fibre:
13 151 ms 152 ms 151 ms []
14 166 ms 165 ms 165 ms []
15 * * * Request timed out.
16 * * * Request timed out.
17 197 ms 197 ms 197 ms
18 171 ms 171 ms 171 ms []

Telecom DSL:
10 259 ms 209 ms 214 ms []
11 210 ms 210 ms 210 ms []
12 * * * Request timed out.
13 * * * Request timed out.
14 212 ms 210 ms 214 ms
15 192 ms 194 ms 194 ms []

Information wants to be free. The Net interprets censorship as damage and routes around it.


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Ultimate Geek
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  Reply # 1110253 18-Aug-2014 08:59
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I just made a custom game on USW servers and couldn't connect and play without issues. (Snap! VDSL home connection)

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Ultimate Geek
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  Reply # 1110442 18-Aug-2014 13:02
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Happens to me too lately, trying to play with a mate in California, and Dota 2's US West servers rarely let me get past the loading screen.

Also check out this thread: Can't load into or ping us west dota 2 servers

Creator of Tallowmere.

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Ultimate Geek
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  Reply # 1110692 18-Aug-2014 17:58
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Based on that thread above and the traceroute output, it's fairly conclusive that the source of the problem is in Level3's network in the US. I doubt that there's much that any NZ ISP can do to fix the problem.

It sounds like this could be related to the BGP table size issue that's been causing a few network headaches lately. There's no quick fix for this issue, and it's likely to require reconfiguration or replacement of a good chunk of the internet's routing hardware. It could be weeks (or worse, months) before the world's internet is working normally again.

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  Reply # 1111345 19-Aug-2014 15:20
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Just because a hop doesn't reply to ICMP traffic it doesn't mean that is the problem.

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