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64 posts

Master Geek
+1 received by user: 2


  Reply # 1158815 20-Oct-2014 20:29
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RalphFromSnap: Hi ibozhu

Have responded to your DM. 

Others - sorry for any confusion or mixed messages - we'll reiterate all of this to the helpdesk to make sure they're crystal clear on the timeframes.

Cheers
Ralph


The guy i spoke to said it could take anywhere from 2 days to a week, so he was definitely up with it, just making sure im prepared for the worst LOL. 

dan

949 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1158977 21-Oct-2014 08:27
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Ralph how come under the business plans if you sign up to UFB, still offering the 2 old model fritz as only hardware options and not the new 7490?



776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 1159013 21-Oct-2014 08:54
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Hi Dan

For any @Work orders placed since last Friday, we will be dispatching 7490 in place of 7390. New @Work plans are coming very soon and the device change will go live then.

Sorry for any confusion.

Cheers
Ralph





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



dan

949 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1159016 21-Oct-2014 08:58
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Ok, so do they need to choose the 7340 at no cost or the 7390 at 50$ to get the 7490 ?

776 posts

Ultimate Geek
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Snap Internet

  Reply # 1159062 21-Oct-2014 09:58
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Hi dan

Choose the 7390 and we'll supply the 7490 in its place. 

Just checked again with the eDev team and they're hard at work going through these changes now, so hopefully all will be sorted in the next few days.

Cheers
Ralph





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



3 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1159074 21-Oct-2014 10:28
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RalphFromSnap: Hi YosefJR

Can you please DM me your account details and I'll take a look to see what we can do. 

Cheers
Ralph


Ralph,

thank you for sorting me out. I am glad I have signed up with SNAP in the first place. You not only have a great network, but also amazing customers support.

Cheers

776 posts

Ultimate Geek
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Snap Internet

  Reply # 1159172 21-Oct-2014 12:21
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Hi YosefJR

Changes as discussed are being actioned now, thanks for the support.

Cheers
Ralph





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



3 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1161431 24-Oct-2014 14:51
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RalphFromSnap: Hi YosefJR

Changes as discussed are being actioned now, thanks for the support.

Cheers
Ralph



Hello Ralph

I have sent you a PM


1194 posts

Uber Geek
+1 received by user: 118


  Reply # 1172626 11-Nov-2014 09:27
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I got the email from Snap about upgrading to unlimited data for $10.  I'm tempted, but have a few questions.  I've read through this thread, and some of the questions might have been answered already, but for clarity I'll collate my questions in one place:

1. To take advantage of the $10 upgrade for unlimited data, existing customers have to commit to a 24 month term. If I'm already in the middle of a 24 month term does it replace my existing term (i.e. 24 months from here) or does it append my current term (i.e. another 24 months when the current term finishes)?

2. If I sign for a new 24-month term, it looks like I can get the new Fritzbox 7490 at a discounted price - but it sounds like it costs $199 rather than the $50 I would pay if I were a "new" customer.  Is this correct?

3. I'm slightly nervous about being in an "unlimited" pool after hearing historical horror stories of people being slowed down because they're in a data "pool" with a bunch of heavy downloaders.  Does Snap put people on the unlimited data plan in a separate "pool" from the capped people, or are we all in the same pool?


'That VDSL Cat'
7953 posts

Uber Geek
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Spark
Subscriber

  Reply # 1172712 11-Nov-2014 11:22
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Lizard1977:
3. I'm slightly nervous about being in an "unlimited" pool after hearing historical horror stories of people being slowed down because they're in a data "pool" with a bunch of heavy downloaders.  Does Snap put people on the unlimited data plan in a separate "pool" from the capped people, or are we all in the same pool?



i was a long time snap customer who was very iffy about entering the unlimited pool.

on my 60/10 VDSL, it was a seemless move.


i still very regularly filled my pipe over single threaded FTP downloads from NL, No noticeable congestion at all.


Unlimited plans these days arent like they used to be generally.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


4025 posts

Uber Geek
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  Reply # 1172772 11-Nov-2014 12:20
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A few months ago at least there was no separate pool.

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