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672 posts

Ultimate Geek
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Topic # 151601 30-Aug-2014 09:56
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I would be interested to know if anyone else is being hit by this?


A bit of background:

My business is on contract with 2 Degrees for our mobiles, we are on the unlimited plan.


Every month, without fail I get the following text:

"To help stop fraud please quickly confirm you're a real person using this account. Text TALK to 233 now to keep talking."



Naturally, the first time I received this text I ignored it, I didn't give it a second look. It sounded exactly like a automated message fishing for active numbers.
A few days later and my phone cuts off, mid call to a client. I tried to call them back and got a automated message telling me I had to verify I was human. I quickly went through the text process to get back up and going again!

Needless to say, I am not happy. Every month I get one of these texts and every month I MUST reply within a reasonable time frame or I get cut off. This is not what I signed up for!


I am a high volume caller, that is why I am using the Unlimited plan. For the last 3+ months I have been verifying I am human. Surely there could be a few more smarts to the system, identifying if one looks to be a bot or not? I don't have a very predictable pattern.


To top it all off, the confirmation is always the same, a automated system could be programmed to automatically respond to the quoted message, when received. It all seems to be rushed out without a lot of thought.

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  Reply # 1118406 30-Aug-2014 09:58
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Just curious, how many minutes do you use per month?

Which plan are you on?





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  Reply # 1118407 30-Aug-2014 10:01
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People are abusing the 2degrees plans using them as CTUs for cheap calls.

As for an automated system easily bypassing it - that's not quite so simple. 99% of people who use CTUs would be using them in voice only devices, so won't be getting the SMS message.

The threshold for this message is also set pretty high.. Who do you speak to for so many minutes per month?






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Ultimate Geek
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  Reply # 1118410 30-Aug-2014 10:07
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nakedmolerat: Just curious, how many minutes do you use per month?

Which plan are you on?


Unlimited plan.

Unfortunately I cannot tell, as everything is stated as "unlimited" for usage.

I would estimate it to be around 900 minutes. 



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  Reply # 1118411 30-Aug-2014 10:09
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sbiddle: People are abusing the 2degrees plans using them as CTUs for cheap calls.

As for an automated system easily bypassing it - that's not quite so simple. 99% of people who use CTUs would be using them in voice only devices, so won't be getting the SMS message.

The threshold for this message is also set pretty high.. Who do you speak to for so many minutes per month?




I speak to clients. 

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  Reply # 1118416 30-Aug-2014 10:25
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I assume this is a business plan not a consumer one?



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  Reply # 1118424 30-Aug-2014 10:34
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Andib: I assume this is a business plan not a consumer one?


Not exactly relevant, but it is a business plan.

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  Reply # 1118425 30-Aug-2014 10:42
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ArcticSilver:
Andib: I assume this is a business plan not a consumer one?


Not exactly relevant, but it is a business plan.


It is entirely relevant as a high volume on a Business unlimited plan is somewhat more expected when compared with consistantly high volumes on a consumer plan.



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  Reply # 1118427 30-Aug-2014 10:54
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ArcticSilver: 

I would estimate it to be around 900 minutes. 


Well then, you are underestimating. :-) As mentioned by Steve, this is a measure in place as a speed bump for people who are using the service in ways we do not intend. It is not aimed at you personally. All you have to do is reply to the SMS, and you're good to go again. 

So, we apologise for the inconvenience, but it is a necessary step to protect the network from abuse.




iPad Air + iPhone SE + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.


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  Reply # 1118493 30-Aug-2014 12:53
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ArcticSilver:

I would estimate it to be around 900 minutes. 


Based on the feedback I got from somebody who was abusing this service and using it with a CTU (and having the very same issue) I think you're seriously underestimating your usage!

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Ultimate Geek
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  Reply # 1118507 30-Aug-2014 13:07
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If you're on an android device couldn't you just get an app to auto reply to the text when it arrives?



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  Reply # 1118508 30-Aug-2014 13:10
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I possibly am, it is hard to tell when everything is marked as unlimited. Not that it matters, since it is, unlimited.


SaltyNZ:
ArcticSilver: 

I would estimate it to be around 900 minutes. 


Well then, you are underestimating. :-) As mentioned by Steve, this is a measure in place as a speed bump for people who are using the service in ways we do not intend. It is not aimed at you personally. All you have to do is reply to the SMS, and you're good to go again. 

So, we apologise for the inconvenience, but it is a necessary step to protect the network from abuse.



We'll since I am apparently a extremely high user I will try and be more forgiving. I realize there is not always an easy answer to these issues.

A few thoughts:
It would be nice if there was a way to white list people that obviously have a legitimate high usage scenario.
Instead of sending a text, a option for a pop up  human vertification from the "Your 2Degrees" app would be hugely welcomed, as it takes away most of the hassle.



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  Reply # 1118509 30-Aug-2014 13:11
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loganjames: If you're on an android device couldn't you just get an app to auto reply to the text when it arrives?


I currently have a iPhone, so at present I cannot, otherwise I would!

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  Reply # 1118530 30-Aug-2014 13:28
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Cant The telco tell what type of device the sim issued in?
Surely my iPhone network updates are aimed at my phone specifically because you can too it IS an iPhone?

However, perhaps an add onto the 2D app would 'authenticate' the device instead too...



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  Reply # 1118647 30-Aug-2014 17:30
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PhantomNVD: Cant The telco tell what type of device the sim issued in?
Surely my iPhone network updates are aimed at my phone specifically because you can too it IS an iPhone?

However, perhaps an add onto the 2D app would 'authenticate' the device instead too...


This would be even better!

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  Reply # 1118740 30-Aug-2014 20:19
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sbiddle:
ArcticSilver:

I would estimate it to be around 900 minutes. 


Based on the feedback I got from somebody who was abusing this service and using it with a CTU (and having the very same issue) I think you're seriously underestimating your usage!


What's a CTU?




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