Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
2643 posts

Uber Geek
+1 received by user: 91


  Reply # 1122780 5-Sep-2014 21:35
Send private message

I'm on 4g tonight on my s5 working at the hospital in Wellington :)




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


1487 posts

Uber Geek
+1 received by user: 247

Trusted
2degrees

  Reply # 1125604 10-Sep-2014 10:21
Send private message

Sorry we're late to the party on this one. :|

If it's still an issue please can you PM us with the following details -

Your 2degrees number(s)
An alternative number (if poss) to call you on to check your settings.
Make/model of your handsets (I appreciate you have stated them here but having the info in one place really helps)
Exact location and time/date of the connection drops with details on what was showing onscreen (signal bars, H, H+, E etc)
If it's always been like this or a recent occurance?
If you've done a SIM swap? (We can facilitate this in one of our stores in town if need be. More info - SIM card help)
If there's others you know affected please give us their details.

Many thanks
^POB

649 posts

Ultimate Geek
+1 received by user: 163


  Reply # 1150731 9-Oct-2014 14:02
Send private message

I'm not sure if this is still an issue but my wife's iPhone has been dropping out of service several times a day out in Hutt for the last week. So today I popped into my local 2d shop and I was quickly prompted that there is a known issue on the 2degrees network which is affecting iphones and that engineers are working to fix the problem.

Hopefully it's going to be fixed by the weekend otherwise if my wife is not happy, nobody is happy. 





1487 posts

Uber Geek
+1 received by user: 247

Trusted
2degrees

  Reply # 1150742 9-Oct-2014 14:15
Send private message

jimbob79: I'm not sure if this is still an issue but my wife's iPhone has been dropping out of service several times a day out in Hutt for the last week. So today I popped into my local 2d shop and I was quickly prompted that there is a known issue on the 2degrees network which is affecting iphones and that engineers are working to fix the problem.

Hopefully it's going to be fixed by the weekend otherwise if my wife is not happy, nobody is happy. 


Hi, there we don't want to ruin yours or your wife's weekend but we're not aware of any known issues affecting iPhones in general.  

Please can you PM us with more details including - 

Your wife's name and number
iPhone model?
Couple of examples including times and dates of when it happened 
Exact location where she's having issues incl street name, number, suburb 
What happens when the signal drops, i.e. is she on 2degrees or our roaming network, how many bars, what's showing on screen H, E, 3G, LTE etc. 
Does she have issues anywhere else?
The store you went to that told you this. 
An alternative contact number. 

Have you tried a SIM swap? The local 2degrees store should have offered to do that as a possible cause could be a faulty SIM. 

Cheers
^POB


649 posts

Ultimate Geek
+1 received by user: 163


  Reply # 1150751 9-Oct-2014 14:32
Send private message

2DegreesCare:
jimbob79: I'm not sure if this is still an issue but my wife's iPhone has been dropping out of service several times a day out in Hutt for the last week. So today I popped into my local 2d shop and I was quickly prompted that there is a known issue on the 2degrees network which is affecting iphones and that engineers are working to fix the problem.

Hopefully it's going to be fixed by the weekend otherwise if my wife is not happy, nobody is happy. 


Hi, there we don't want to ruin yours or your wife's weekend but we're not aware of any known issues affecting iPhones in general.  

Please can you PM us with more details including - 

Your wife's name and number
iPhone model?
Couple of examples including times and dates of when it happened 
Exact location where she's having issues incl street name, number, suburb 
What happens when the signal drops, i.e. is she on 2degrees or our roaming network, how many bars, what's showing on screen H, E, 3G, LTE etc. 
Does she have issues anywhere else?
The store you went to that told you this. 
An alternative contact number. 

Have you tried a SIM swap? The local 2degrees store should have offered to do that as a possible cause could be a faulty SIM. 

Cheers
^POB



I went to the 2d shop to initially enquire about the possibility of doing a SIM swap as I know that it can fix 'drop-out' issues but I was told that it's mostly like due to the known network fault with iPhones. I don't have my wifes details with me and I'll PM you later tonight with more details.

Btw: 2degrees Customhouse Quay, Hope I don't get anybody in trouble. 





316 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1150761 9-Oct-2014 14:38
Send private message

jimbob79: I'm not sure if this is still an issue but my wife's iPhone has been dropping out of service several times a day out in Hutt for the last week. So today I popped into my local 2d shop and I was quickly prompted that there is a known issue on the 2degrees network which is affecting iphones and that engineers are working to fix the problem.

Hopefully it's going to be fixed by the weekend otherwise if my wife is not happy, nobody is happy. 


I've been having this as well with an iPhone 5S, signal dropping out and "searching".  Took it into 2D and it got swapped, the phone repair people verified a fault.  However, last night I started to get the same problem with my new 6 Plus, this is in Roseneath and this morning at work (Queens Wharf Welly).

Went back to the same 2D store and they said there is an upgrade going on and he was having the same issues with his iPhone 6.  The store I went to was the one on Customhouse Quay.

For me, it shows 3G at home (Roseneath) and LTE at Queens Wharf, 4-5 bars, then it'll drop to one bar, drop right out and say "Searching" eventually go back to 3G / LTE and then repeat.

Rebooting and/or resetting the Network settings to defaults doesn't help.

Baby Get Shaky!
1537 posts

Uber Geek
+1 received by user: 375

Subscriber

  Reply # 1150851 9-Oct-2014 17:51
Send private message

Have just spent 3 days in the Wellington CBD visiting various buildings and hammering the mobile data and have not had a single drop out or issue with congestion (Note 2 LTE). 4G coverage was great in most buildings, with 3-4 bars being the lowest I saw. Very occasionally when in the depths of a building it would drop back to 3G.

649 posts

Ultimate Geek
+1 received by user: 163


  Reply # 1153306 14-Oct-2014 08:43
Send private message

The wife is still not happy. She went to 2d shop (Lower Hutt) on Monday I they recommended not to do a SIM swap as it could be a problem with the phone and even if they did they will charge $5. Vodafone don't even charge for SIM swaps and I done loads of them over the years. Anyway the their solution was to turn off the location settings as it interferes with the cellular network. 





316 posts

Ultimate Geek
+1 received by user: 37


  Reply # 1153328 14-Oct-2014 09:04
Send private message

I went back to the Customhouse Quay shop and showed them the iPhone 6 Plus searching for a signal and general "surging" from 0 - 5 bars.  The woman there swapped out my sim (free) and since Friday morning I haven't had the issue reoccur.

Jimbob79, I'd suggest insisting on a sim swap for free as thats much cheaper and better for everyone rather than going down the path of having the phone swapped.

1487 posts

Uber Geek
+1 received by user: 247

Trusted
2degrees

  Reply # 1153399 14-Oct-2014 10:22
Send private message

jimbob79: The wife is still not happy. She went to 2d shop (Lower Hutt) on Monday I they recommended not to do a SIM swap as it could be a problem with the phone and even if they did they will charge $5. Vodafone don't even charge for SIM swaps and I done loads of them over the years. Anyway the their solution was to turn off the location settings as it interferes with the cellular network. 


Thanks for the PM Jimbob, have just replied. 

BTW, the store should try a different SIM in the phone to isolate the issue to SIM, phone or network as normal troubleshooting and offer a FREE replacement blank SIM if your SIM is faulty.  

Cheers
^POB

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.