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#152402 25-Sep-2014 11:31
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Seeing a gradual decline in speed and quality of SNAP, is anyone else?


Changed to SNAP last year after what I thought was slow speed from the dark side and ping spikes up into the four hundreds.  The people at SNAP are great to deal with, although they have had me spend a lot of money on a new modem, in order to eliminate that as a possible source of trouble (it wasn't).  I'd have to say that their responsiveness to calls and emails is quick-ish, patient and better than others (you know who you are).

I have an incurable WoT habit.  The server is in Singapore.  

When I joined SNAP I got 160 ping rates.  Now it's 250-400.  I've seen them routing through Sydney to Tokyo (sometimes to Osaka too) and back to Singapore.

I know there have been a lot of other threads on SNAP stuff but can't see anything on this gradual worsening of service levels.

Is this just SNAP doing crap international wholesale deals with Telstra or someone, or is there another possible cause?


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Uber Geek

  #1137350 25-Sep-2014 12:21
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I don't know if it is possible to set up your own game server in NZ for others to use.  Might be worth a look.

When your drug of choice is free, you are at the mercy of the drug dealer.  If there is a paid account, you might get a faster game server as a result.

These options are not applicable to WoT. 

You would probably get comparable if not better ping to the US West server than Singapore, to be honest. I get about 130 - 140ms usually to US West. Although not sure if you can migrate a WoT Asia account to WoT NA.

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Uber Geek


  #1137490 25-Sep-2014 13:49
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What does a traceroute to say show?

"I was born not knowing and have had only a little time to change that here and there."         | Electric Kiwi | Sharesies
              - Richard Feynman


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Snap Internet

  #1137709 25-Sep-2014 18:18
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Hey Guys,

Most people are on the right track here, some (won't name names!) are being a bit harsh, and guessing who we use for things and what our plans of world domination involve! We do have several peering links to major internet peering exchanges and more coming up! We can't control everything (as some have alluded to) but we may be able to make this a little better, give me some time to look into what magic is required.

EDIT: I've been told there is an international cable fault near Shanghai, which means traffic is temporarily going a different route. It may not be the answer, but I will bet it isn't helping things!



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Uber Geek

  #1146310 3-Oct-2014 09:36
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I decided to give WOT a go on the fibre connection at work and my ping times were;t much better than my ADSL connection at home. I suspect the issue is that the traffic is international rather than Snap's issue.

My ping times were around 200ms

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Master Geek

  #1146839 3-Oct-2014 17:47
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DulceEtDecorumEst:  I'm seeing pings of 220-240 now (was 240 -350 and on up in spikes.

Excellent. Looks like your first-hop latency is fixed.

"normal" WoT Asia pings for me right now are 200-220, and that's with very little first-hop latency (VDSL) from Auckland.

WoT is having their own issues currently. random lag spikes for all players.

'That VDSL Cat'
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Uber Geek


  #1148814 7-Oct-2014 01:49
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170~ ms in Auckland, VDSL DLM-1 

At a glance, comparing the route ild say the difference between mine and others, looks like the route back is where the "latency jump" is for me now!

great work snap!

Tracing route to []
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms []
2 7 ms 6 ms 5 ms []
3 5 ms 5 ms 5 ms []
4 28 ms 29 ms 28 ms []
5 28 ms 28 ms 28 ms []
6 29 ms 28 ms 30 ms []
7 29 ms 29 ms 29 ms []
8 29 ms 28 ms 28 ms []
9 32 ms 30 ms 30 ms []
10 29 ms 30 ms 30 ms []
11 43 ms 42 ms 42 ms[]
12 52 ms 55 ms 55 ms []
13 80 ms 82 ms 82 ms []
14 82 ms 82 ms 84 ms
15 129 ms 131 ms 130 ms []
16 128 ms 128 ms 128 ms []
17 241 ms 241 ms 241 ms []
18 224 ms 224 ms 224 ms []
19 173 ms 173 ms 174 ms
20 171 ms 171 ms 172 ms []
21 174 ms 170 ms 174 ms []

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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