Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2148 posts

Uber Geek
+1 received by user: 354

Topic # 153538 30-Sep-2014 13:12
Send private message

I have just been on the phone to one of your staff who has informed me that as an existing customer I cannot take advantage of this deal. She was excellent and forthcoming with a workaround however that means losing my accumulated minutes/data and going through the whole credit check new account procedure

Is there a firm plan to offer this option to existing customers and if so what is the expected time-frame? My phone died, I'm on a borrowed phone and money is tight so it would be ideal if I were able to get a replacement through this option ASAP 

Create new topic
5449 posts

Uber Geek
+1 received by user: 400

Lifetime subscriber

  Reply # 1144441 30-Sep-2014 18:17
Send private message

You do know that this isn't an official support channel right?

You might get a response, you might not.

2148 posts

Uber Geek
+1 received by user: 354

  Reply # 1144684 1-Oct-2014 09:53
Send private message

Thanks for the comment, not sure it helps me any, btt..... If someone from 2 Degrees wants to officially respond great, if not, nothing lost nothing gained....


Try Wrike: fast, easy, and efficient project collaboration software

2148 posts

Uber Geek
+1 received by user: 354

  Reply # 1147065 4-Oct-2014 08:59
Send private message

In the end I went ahead with the work around and managed to take advantage of the MRO by reverting to prepay then resigning back onto a Freedom plan. After some of the worst ever customer experience ever at Manukau Westfields branch I went across to the Sylvia Park branch and was impressed well beyond expectation at the professionalism and quality of service, I had to go back in the following day to complete the transaction and even with different staff the service was still of the same high calibre, so top marks all round 2D!!!

1470 posts

Uber Geek
+1 received by user: 233


  Reply # 1148100 6-Oct-2014 11:12
Send private message

Hi Wade

Thanks for your comments and sorry for any delay getting back to you. 

Glad to hear you had a good experience at the Sylvia Park store but concerned this wasn't the case at Manukau. Would you mind sending us a PM with details on what happened please. 

Yes, we've introduced new MRO plans that offer the iPhone 6 on a Freedom plan for just $29 upfront.  More great value coming at you from 2degrees! :) 

More details - Mobile Repayment Option 


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38

Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55

How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08

How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15

iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13

Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11

111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50

Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41

Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29

Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.