Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2218 posts

Uber Geek


#153538 30-Sep-2014 13:12
Send private message

I have just been on the phone to one of your staff who has informed me that as an existing customer I cannot take advantage of this deal. She was excellent and forthcoming with a workaround however that means losing my accumulated minutes/data and going through the whole credit check new account procedure

Is there a firm plan to offer this option to existing customers and if so what is the expected time-frame? My phone died, I'm on a borrowed phone and money is tight so it would be ideal if I were able to get a replacement through this option ASAP 

Create new topic
Minimalist
5643 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1144441 30-Sep-2014 18:17
Send private message

You do know that this isn't an official support channel right?

You might get a response, you might not.



2218 posts

Uber Geek


  #1144684 1-Oct-2014 09:53
Send private message

Thanks for the comment, not sure it helps me any, btt..... If someone from 2 Degrees wants to officially respond great, if not, nothing lost nothing gained....

 
 
 
 




2218 posts

Uber Geek


  #1147065 4-Oct-2014 08:59
Send private message

In the end I went ahead with the work around and managed to take advantage of the MRO by reverting to prepay then resigning back onto a Freedom plan. After some of the worst ever customer experience ever at Manukau Westfields branch I went across to the Sylvia Park branch and was impressed well beyond expectation at the professionalism and quality of service, I had to go back in the following day to complete the transaction and even with different staff the service was still of the same high calibre, so top marks all round 2D!!!



1537 posts

Uber Geek

Trusted
2degrees

  #1148100 6-Oct-2014 11:12
Send private message

Hi Wade

Thanks for your comments and sorry for any delay getting back to you. 

Glad to hear you had a good experience at the Sylvia Park store but concerned this wasn't the case at Manukau. Would you mind sending us a PM with details on what happened please. 

Yes, we've introduced new MRO plans that offer the iPhone 6 on a Freedom plan for just $29 upfront.  More great value coming at you from 2degrees! :) 

More details - Mobile Repayment Option 

Cheers
^POB

Create new topic




News »

Pre-orders for Huawei MateBook 13 open now
Posted 14-Aug-2020 14:26


Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.